Ilia Beresnev
Arlington,VA
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration, adaptability to changing needs and ability to go beyond requirements to handle customer needs. Notable skills include effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Server
Teddy & The Bully Bar
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/Bartender
Bangkok 54 Oriental Food Market
03.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing duties including restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Barista Manager
EatBread Bakery
01.2022 - 12.2022
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
Director's Assistant
McDonald's
09.2018 - 01.2021
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Monitored food quality regularly to ensure it was up to required standards.
- Analyzed financial data related to sales, profits, budgeting in order to make informed decisions regarding the cafe's future direction.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
Education
A Master of Laws - Jurisprudence
Moscow State Law University
02-2023
Skills
- Problem-solving skills
- Guest engagement
- Exceptional customer service
- Initiative-taking
- Teamwork orientation
- Cash handling
- Time management
- Administrative skills
- Exceptional customer service
- Strong work ethic
Timeline
Server
Teddy & The Bully Bar
10.2024 - Current
Cashier/Bartender
Bangkok 54 Oriental Food Market
03.2023 - 09.2024
Barista Manager
EatBread Bakery
01.2022 - 12.2022
Director's Assistant
McDonald's
09.2018 - 01.2021
A Master of Laws - Jurisprudence
Moscow State Law University
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