Nancy Murillo
Richmond
Summary
Im reliable and hardworking with experience working in fast-paced environments. I’m a quick learner, easy to work with, and good at staying organized and getting things done. I like learning new skills, helping out wherever needed, and always trying to keep a positive attitude at work. Looking for an opportunity where I can grow, gain more experience, and be a good part of the team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Party City
Richmond
10.2023 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Utilized knowledge of store promotions to effectively inform customers about sales and drive interest.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Provided exceptional customer service by actively listening to patrons and engaging with their needs.
- Welcomed customers, offering assistance to help find store items.
- Worked closely with front-end staff to assist customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Executed additional tasks designated by management.
- Trained and mentored new cashiers to enhance team performance and ensure knowledgeable service.
Spa Coordinator
Sen organic day spa
Richmond
01.2026 - 05.2026
- Coordinated appointment scheduling for clients and therapists at the day spa.
- Collaborated with therapists to streamline client flow, improving service delivery and client satisfaction.
- Assisted clients with inquiries, providing tailored information about services to enhance their experience.
- Handled client payments and processed transactions efficiently at the front desk.
- Managed inventory of spa products and supplies to ensure availability.
- Created promotional materials to increase awareness and interest in spa services and packages.
- Trained new staff on customer service protocols and operational procedures.
Package Handler
Amazon
Henrico,VA
06.2025 - 01.2026
- Sorted packages by size and destination, ensuring accurate and efficient processing.
- Collaborated with team members to enhance package handling processes, improving overall workflow.
- Sorted packages according to size and destination for efficient processing.
- Loaded and unloaded packages onto trucks using powered equipment safely.
- Inspected packages for damage and reported issues to supervisors promptly.
Cosmetology Student
Hermitage High School
Henrico
09.2023 - 05.2024
- Demonstrated knowledge of various products used in cosmetology services.
- Trained and supervised hairstylists and assistants to enhance team skills and service quality.
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Applied water or setting, straightening or waving solutions to hair.
- Recommended retail products to clients for home maintenance, promoting ongoing beauty care and customer satisfaction.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Draped and shampooed clients to prepare for haircutting and styling by stylist.
- Practiced safe sanitation procedures by disinfecting tools between uses.
- Analyzed scalp conditions such as dandruff or dryness before recommending treatment plans.
- Recommended retail products that could be used at home for continued beauty maintenance.
- Developed skills in nail polish application, powder and gel manicures and proper removal processes.
- Managed time effectively to complete services within scheduled appointments, ensuring a positive client experience.
Team Lead
Defy
Henrico
10.2022 - 05.2023
- Ensured guests felt comfortable and confident leaving their children at Defy.
- Ensured safety and rule compliance for children.
- Managed circumstances with composure and dignity.
- Handled challenging situations calmly in a professional environment.
Host
Mi Jalisco Mexican Restaurant
Amelia Court House
03.2020 - 10.2022
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Collaborated with team members to support project completion.
- Verified cleanliness and readiness of dining and serving areas, promoting a welcoming environment.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Ensured lobby area cleanliness and organization, enhancing guest experience.
- Contributed to team efforts by accomplishing related tasks.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Education
High School Diploma -
Hermitage High School
Henrico,VASkills
- Client scheduling
- Appointment scheduling
- Customer service
- Customer transactions
- Returns and exchanges
- Payment processing
- Point of sale operation
- Inventory management
- Retail operations
- Multitasking and organization
- Time management
- Clear communication
- Analytical thinking
- Problem-solving
- Team collaboration
- Training and mentoring
- Employee training
- Empathy and patience
- Active listening
- Organizational skills
- Problem solving
- Team collaboration
Affiliations
- Gym
- side hustles
- Reading
- Hiking
Certification
- Barbicide Certification
- Covid Certification
- Completion of cosmetology school
- X-ray
Education and Training
other
Languages
- English
- Spanish
Timeline
Spa Coordinator
Sen organic day spa
01.2026 - 05.2026
Package Handler
Amazon
06.2025 - 01.2026
Cashier
Party City
10.2023 - Current
Cosmetology Student
Hermitage High School
09.2023 - 05.2024
Team Lead
Defy
10.2022 - 05.2023
Host
Mi Jalisco Mexican Restaurant
03.2020 - 10.2022
High School Diploma -
Hermitage High School