Naval Network Warfare Command, USN
- TS/SCI-cleared communication lead at the Navy's most advanced Telecommunication Facility, critical to global fleet connectivity and command operations.
- Serving as NTOC, supervised 10+ technicians and managing multiple work centers, coordinating daily operations and task prioritization.
- Participated in on-call rotations with Leidos to ensure 24/7 availability technical support for mission-critical systems.
- Operate and maintain classified systems including SIPR and JWICS, ensuring secure handling of classified information.
- As safety coordinator, trained the command on the importance of safety protocols, equipment handling, emergency procedures and reporting procedures.
- Designed and implemented training pipelines, standard operating procedures (SOPs), and live exercises that improved onboarding speed and mission readiness.
- Trained employees on new technologies, increasing competency levels across the organization.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with cross-functional teams to design and execute strategic technology initiatives.
- Skilled at working independently and collaboratively in a team environment.
USS Shiloh, USN
- Served as Communication Watch Officer, supervised 20+ technicians and oversaw shipboard communications and networks.
- Operate and maintain cryptographic systems including TACLANEs, KIV-7M and KIV-5, ensuring secure handling of classified communications. Enforcing COMSEC procedures and compliance with DON and DOD regulations.
- Expert in troubleshooting ship-to-shore connectivity across the DoDIN, including Commercial.
- Managed user accounts, permissions, and access controls in Active Directory on multiple enclaves.
- Performed system updates, patches, backups, and recovery operations.
- Designed and implemented training pipelines, standard operating procedures (SOPs), and live exercises that improved onboarding speed and mission readiness.
- Simplified IT support by developing centralized helpdesk system for tracking and resolving network issues.