Serenity Hills
Chesapeake
Summary
Dedicated and diligent employee with expertise in customer service, multitasking, and time management. Committed to delivering positive and memorable customer experiences. Demonstrates exceptional efficiency in handling multiple tasks.
Overview
4
4
years of professional experience
Work History
Behavior Technician
Prepping 4 Perfection
01.2025 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Member Service Representative
Planet Fitness
01.2024 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
Front Desk Receptionist/Cashier for Service, Parts, & Sales
Hall Nissan
06.2021 - 12.2022
- Responsible for processing cash, debit, credit and check transactions using a cash register and computer system
- Providing fast, honest, and safe transactions for customers
- Scanning invoices into CDK Drive
- Filing away paid invoices for Nissan Service and Nissan Parts
- Communicating with customers transparently to create confident buying decisions
- Handling phone calls between customers and other store branches
Invoice Assistant
Future Construction
03.2021 - 06.2021
- Greeting customers and answering phones
- Scheduling worksite estimate appointments
- Validating correct item descriptions within documents for customers
- Finalizing prices of home repairs needed to be done
- Sending and receiving Invoices from customers
Education
High School -
Landstown High School
Virginia Beach, VA06.2021
Skills
- Customer Service
- Employee Training
- File Management
- Trained with Point of Sale
- Collaboration and Teamwork
- Conflict Management
- Decision Making and Attention to Detail
- Verbal and Written Communication
- Flexibility and Accountability
- Organization and Planning
Timeline
Behavior Technician
Prepping 4 Perfection
01.2025 - Current
Member Service Representative
Planet Fitness
01.2024 - Current
Front Desk Receptionist/Cashier for Service, Parts, & Sales
Hall Nissan
06.2021 - 12.2022
Invoice Assistant
Future Construction
03.2021 - 06.2021
High School -
Landstown High School
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