Summary
Overview
Work History
Education
Skills
Technical Competencies
Timeline
Generic

Ashley Waters

Gainesville

Summary

Energetic and personable psychology graduate, currently pursuing a Master’s Degree in Clinical Mental Health Counseling. With over 6 years of customer-facing leadership experience, I bring strong skills in communication, conflict resolution, and emotional support. Passionate about promoting mental health and wellness, with a foundation in behavioral science and a commitment to providing compassionate care. Seeking early career roles in mental health support, school counseling, or counseling departments where I can apply my skills in client interaction, stress management, and team collaboration.

Overview

8
8
years of professional experience

Work History

Front of House Team Member

Blind Elk Taproom
08.2023 - Current
  • Fostered effective communication with customers and team members to enhance the guest experience.
  • Adapted to dynamic environments, managing high-volume customer interaction while maintaining professionalism.
  • Facilitated team communication and collaboration, ensuring efficient task completion and smooth operations.
  • Handled transactions accurately, demonstrating attention to detail and responsibility in cash and digital payment methods.

Member Relations Associate

Common App
05.2023 - 08.2023
  • Delivered timely support to member institutions through multiple communication channels, including email, chat, and video conferencing.
  • Assisted members in configuring and updating their application information effectively.
  • Conducted virtual training sessions and weekly check-ins, supporting institutional goals by sharing industry trends, member-specific data, and pertinent information
  • Effectively assisted with research, documentation, and troubleshooting, utilizing technology platforms including Salesforce CRM, Google Apps, and conferencing tools.
  • Collaborated closely with teams, strengthening problem-solving skills while developing a client-centered approach to support.

Manager

Chick-fil-A
03.2017 - 05.2023
  • Led and mentored a team of 15+ employees, fostering a supportive and productive work environment.
  • Ensured compliance with safety, quality, and service standards, promoting a positive customer experience.
  • Managed inventory, budgetary goals, and closing procedures, ensuring accuracy in financial operations.
  • Developed conflict resolution strategies, successfully maintaining team cohesion during high-pressure situations.

Education

Master of Arts - Clinical Mental Health Counseling

Liberty University
Lynchburg, VA
05-2027

Psychology

Lees-McRae College
Banner Elk, NC
05-2025

Skills

  • Active Listening
  • Adaptability
  • Communication
  • Conflict Resolution
  • Critical Thinking
  • Problem-Solving
  • Stress Management
  • Team Collaboration

Technical Competencies

Microsoft Office | Google Workspace | Salesforce CRM

Timeline

Front of House Team Member

Blind Elk Taproom
08.2023 - Current

Member Relations Associate

Common App
05.2023 - 08.2023

Manager

Chick-fil-A
03.2017 - 05.2023

Master of Arts - Clinical Mental Health Counseling

Liberty University

Psychology

Lees-McRae College

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Ashley Waters