Antoinette Starks
BJ's Wholesale
VIRGINIABEACH,VA
9
years of professional experience
Results-driven Sales Associate skilled in processing transactions and enhancing customer satisfaction through product knowledge. Delivered exceptional customer service while maintaining organized workspaces and fostering teamwork. Committed to supporting team goals and building positive customer relationships.
Work History
Cashier
9 Months- Handled cash and credit card payments, adhering to all cash handling policies for security.
- Manage approximately 80-100 customer daily
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Adapted quickly to new procedures and technologies, demonstrating flexibility in fast-paced environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sales Associate
10 Months- Assisted customers in selecting appropriate personal medical alert and security systems products based on individual needs.
- Engaged with customers to build rapport and loyalty.
- Processed and Verified approximately 50 incoming calls per day to customers.
- Maintained up-to-date knowledge of product offerings and industry trends to enhance customer engagement.
- Processed transactions efficiently, ensuring accuracy and compliance with company policies.
- Collaborated with team members to achieve sales targets and improve overall service delivery.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Personal Caregiver
3 Years 6 Months- Provided personal care and assistance with daily living activities for clients in home.
- Maintained clean, safe, and well-organized patient environment.
- Maintained accurate documentation of client progress, concerns, and changes in health status.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided respite care for family caregivers, allowing them to take breaks and focus on personal needs while maintaining a high level of care for their loved one.
- Developed personalized care plans tailored to individual client needs and preferences.
- Coordinated scheduling and transportation for medical appointments and social activities.
Cashier
10 Months- Handled cash and credit card payments, adhering to all cash handling policies for security.
- Resolved customer issues promptly, ensuring satisfaction and fostering repeat business.
- Collaborated with team members to manage high-volume periods during busy store hours.
- Stocked merchandise at checkout displays, promoting impulse purchases and enhancing sales opportunities.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Processed 100s of transactions daily e.g. cash, credit card, bank cards and voucher.
- Balanced cash drawer with Zero discrepancies for 12 consecutive months.
Sales Associate
1 Year 6 Months- Greeted customers entering store and responded promptly to customer needs.
- Processed 50-100 transactions daily. e. g. cash, credit cards, checks, vouchers and debit cards to complete customers transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Balanced money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted in inventory management, contributing to a reduction in stock discrepancies.
- Verified deposits, lottery tickets sales, inventory.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
No Degree - Accounting
- Honor Roll [Semester and Year]2001
- [Number] GPA 3.7
Skills
Customer support
Work ethic
Customer assistance
Refunds and exchanges
Product knowledge
Time management skills
Point-of-sale systems
Customer service excellence
Communication skills
Professional courtesy
Work ethic
Professional demeanor
Timeline
Cashier
BJ's Wholesale
11.2025 - CurrentRead More
Sales Associate
LifeProtect
10.2024 - 08.2025Read More
Personal Caregiver
Southern Made Homecare LLC
03.2021 - 09.2024Read More
Cashier
Walmart
03.2020 - 01.2021Read More
Sales Associate
7-eleven
07.2017 - 01.2019Read More
Tidewater Community College
No Degree from Accounting
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