Phyllis Williams
Scottsville
Summary
Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Road Supervisor
Jaunt
08.2016 - Current
- Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
- Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
- Work closely with the Director of Operations and Training Manager to ensure that operator's supervision is carried out equitably and consistently.
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Improved road safety by conducting regular inspections and identifying areas requiring maintenance or repair.
- Led emergency response efforts during extreme weather events or other crises, ensuring the continued operation of vital transportation infrastructure.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into daily operations where feasible.
- Motivated workers to exceptional performance through implementation of new strategies.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Able to work independently and have strong written and verbal skills.
- Experience in trapeze program.
- Experience in scheduling and Personnel management and training.
- Reconciles operator's time cards daily.
Driver/Dispatcher/Reservation
Jaunt
08.2016 - Current
- Enhanced communication efficiency by implementing a streamlined dispatching process.
- Increased accuracy of resource allocation through diligent monitoring and updating of inventory records.
- Assisted in budget planning efforts, analyzing expenditures related to staffing needs, equipment purchases, and other resources required for effective dispatching operations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Directed dispatching, routing, and tracking of up to 80 fleet vehicles.
- Communicated with customers to provide delivery updates and resolution.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Drove safely in various weather and road conditions to avoid accidents.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
Trainer
Jaunt
08.2016 - Current
- Assist in Safety and Training Programs, plans and processes to ensure compliance with company.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Supported productivity increase and business growth through new hire training and mentoring.
- Created and oversaw Drivers training programs for operations.
- Effectively and frequently communicate with staff and support team members.
Warehouse Coordinator
The Pediatric Connection
06.2000 - 01.2016
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Implemented lean principles to eliminate waste in various aspects of warehouse operations, further improving efficiency levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Ensured accurate inventory records through diligent cycle counts and regular audits.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Helped keep inventory accurate by overseeing monthly cycle counts.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed over 25 customer orders each day in warehouse setting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Medical Technician
The Pediatric Connection
06.2000 - 01.2016
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Provided thorough teaching and instruction to patients and families on proper use of equipment.
- Responsible for performing on call duties, home visits and troubleshooting equipment.
- Demonstrated competence in safety, maintenance and care of equipment.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
Education
High School Diploma -
Buckingham County High School
Buckingham, VASkills
- Driving
- 3rd Party CDL instructor
- Site Inspection Competence
- Training/Development
- Critical Thinking
- Strong Work Ethics
- Supervisory
- Quality Assurance
Timeline
Road Supervisor
Jaunt
08.2016 - Current
Driver/Dispatcher/Reservation
Jaunt
08.2016 - Current
Trainer
Jaunt
08.2016 - Current
Warehouse Coordinator
The Pediatric Connection
06.2000 - 01.2016
Medical Technician
The Pediatric Connection
06.2000 - 01.2016
High School Diploma -
Buckingham County High School
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