Nacoa Ratcliff
Woodbridge
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Recognized by guests numerous times over the years by reviews on different platforms and directly to corporate headquarters with kind words of thanks and praise for excellent service provided. Proven ability to train new staff and manage high-volume service while maintaining cleanliness and order accuracy in an upscale and fine dining establishment.
Overview
17
17
years of professional experience
Work History
Server
Capital Grille/ Darden Restaurants
09.2018 - Current
- Wine recommendations and service with moderate wine knowledge.
- Tableside french service and crumbing.
- Tableside martini service.
- Serving all guests with careful attention to detail to ensure an exceptional dining experience from every aspect.
- Precise cash handling and order taking.
- Closing server delegating side work and checking out the servers.
- High volume work environment.
- Coordinating private dining room events and parties.
Server
Red Lobster
09.2008 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Precise order taking and cash handling.
- All bar duties including all take-out orders.
- All closing server duties. Delegating sidework and checking out the servers.
- Training new employees in etiquette and on the floor.
Education
High School Diploma -
Broad Ripple High School
06-1995
Skills
- Top notch customer service skills with a lot of great reviews and regular guests
- Strong work ethic
- High volume dining
- Suggestive selling
- Very cleanly with attention to detail
Timeline
Server
Capital Grille/ Darden Restaurants
09.2018 - Current
Server
Red Lobster
09.2008 - 09.2018
High School Diploma -
Broad Ripple High School
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