Arlene Bonilla
Locust Grove
Summary
Ambitious student pursuing Criminal Justice and Psychology degree eager to contribute developed knowledge. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Seeking for an opportunity to learn new skills. To obtain a position that will enable the use of my strong skills in communication and leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Co-Response
Encompass Community Supports
02.2024 - Current
- Assisted law enforcement with mental health crisis situations.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
Probation Officer
OAR
01.2023 - 02.2024
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Evaluated people on probation to determine best course of rehabilitation.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
- Completed reports on behalf of court and associated legal entities.
- Screened offender referrals and completed intake interviews and paperwork.
Patient Access Associate
Fauquier Hospital
02.2022 - 01.2023
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Serve as the information Center for staff, physicians and community. Answer and route questions.
- Assist management in establishing and implementing goals for the department
- Responsible for running various reports for management review and distribution as directed
- Identify process improvement opportunities in all Areas of Patient Access and offer recommendations to management.
- Collect, coordinate, update, prepare and maintain various types of data for assigned area(s): logs, graphs, spreadsheets, statistics, productivity, budget information, policies, procedures, and presentations
- Collaborate on various departmental projects and pilots with management and clinicians.
- Assist in other responsibilities as needed.
- Building partnerships and working collaboratively with all areas of the patient revenue side, and clinical and administrative teams to meet shared objectives and goals.
- Analyze Financial data and determine documents needed.
- Worked 12-18 hour shifts Overnight in ER
Direct Care Staff
Childhelp USA
10.2020 - 03.2022
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living. Liaised between doctors and patients about care plans, progress and changing health conditions.
- Supported and encouraged psychiatric patients to promote health and wellness.
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Monitored and assisted residents through individual service plans.
Beacon Outreach and Recreational Coordinator
SQPA Beacon JHS
01.2017 - 02.2022
- Plan and Coordinate youth and community events Coordinate programs for adults, teens and school aged students.Plan and coordinate recreational and educational activities.
- Outreach for volunteers, mentors, and participants.
- Train and coordinate staff development for employees.
- Provided resources for families in need.
- Run mentoring pilot programs.
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Built and maintained professional relationships with community organizations and partners.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
Detention Specialist
Northern Virginia Juvenile Detention Center
10.2017 - 03.2019
- .Transported and escorted detainees to hospitals, court and other institutions.
- Promoted rehabilitation of detainees and maintained safety of staff and residents.
- Applied non-violent response tools and physical restraint during problematic situations.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Processed inmate intake and re-assignment by completing paperwork and conducting searches
Case Manager Coordinator
Beacon Preventive
01.2017 - 01.2018
- Executed complex and critical decisions involving families/clients in crisis, under adverse conditions.
- Compiled weekly and monthly family/client assessments while maintaining deadlines.
- Performed scheduled and unscheduled field visits in highly volatile and dangerous environments.Conducted long and short-term program planning to improve methods and procedures.
- Monitor and address juvenile youth behavior in facility, school and courtroom through behavior modification techniques.
- Addressing behaviors in order to reach focused goals and life skills particular to each youth.Handled difficult case situations with tact and professionalism to maintain positive working relationships.
- Acted as a liaison between Beacon preventive and York Early College Academy High school.
- Discussed client advocacy and referral services, supporting families with education and resources.
- Collaborated with various healthcare providers to facilitate delivery of services.
Receptionist
Health Balance Medical PC
01.2015 - 01.2017
- Physical therapist assistant/ Office Manager
- Assist the doctor with translation.
- Scan documents into database and file documents into patients’ files.
- Medical billing
- Work closely with attorneys for no-fault and workers compensation patients.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
BA/MA - Criminal Justice
John Jay College
New York, NYAdvance Diploma -
Eastern View HS
Culpeper, VA05.2013
Skills
- Power Point, Excel and Word, Graphic Designs, Web Design, Database
- Communication/ Outreach/ Networking, Leadership, Management, Human Resources, Analytical/ Research Skills, Adaptability, Multitasking, Active Listening Complex Problem Solving, Clerical Judgment and Decision Making, Monitoring Psychology, Negotiation, Case management and Behavior redirection, Crisis Management
Certification
- CPR/First Aid/AED Certified - Exp. 2/2025
- HWC - Est. 08/2017
- TOVA - Est. 11/2020
- Mandated Reporter
- QMHPT
- CPI
- Motivational Interviewing (MI)
- CRI: Trauma-Informed training
- MCR: Mobile Crisis Response
- MRT
- VCIN
Affiliations
Americorp
Mu Sigma Upsilon Sorority Incorporated
Skills
- Translation English, Spanish and ASL
Timeline
Co-Response
Encompass Community Supports
02.2024 - Current
Probation Officer
OAR
01.2023 - 02.2024
Patient Access Associate
Fauquier Hospital
02.2022 - 01.2023
Direct Care Staff
Childhelp USA
10.2020 - 03.2022
Detention Specialist
Northern Virginia Juvenile Detention Center
10.2017 - 03.2019
Beacon Outreach and Recreational Coordinator
SQPA Beacon JHS
01.2017 - 02.2022
Case Manager Coordinator
Beacon Preventive
01.2017 - 01.2018
Receptionist
Health Balance Medical PC
01.2015 - 01.2017
Advance Diploma -
Eastern View HS
BA/MA - Criminal Justice
John Jay College
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