Suzanna Landrum

• Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
• Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
• Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
• Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
• Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
• Increased patient safety through proper labeling, packaging, and storage of medications.
• Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
• Mastered complex hospital computer systems to manage electronic health records.
• Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
• Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
• Provided excellent customer service while addressing patient inquiries regarding medications and prescriptions.
• Demonstrated flexibility in adapting to changing policies or procedures while maintaining professional knowledge through continuing education programs.
• Safeguarded patient confidentiality by maintaining accurate records and protecting sensitive information under HIPAA guidelines.
• Stayed up-to-date on pharmacy regulations, treatments and developments in industry research.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage,and refill instructions.

• Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
• Fostered a positive work environment by addressing staff concerns promptly and fairly.
• Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
• Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
• Increased customer satisfaction by implementing efficient prescription processing and medication counseling.
• Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
• Collaborated with store manager to maintain daily operations.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Communicated with patients, ensuring that medical information was kept private.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Operated multiple machines simultaneously to meet production requirements.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.
• Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
• Increased overall product quality through meticulous attention to detail during operation processes.
• Assisted with equipment startups and machine installation tasks.
• Set up machines to start production cycles and controlled machine settings.
• Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

The final steps before delivering medications to a nursing facility:

Ran reports for discontinued prescriptions and new prescriptions

Retrieved discontinued prescriptions

Dispensed new prescriptions

Ensure all prescriptions were accounted for each patient of the facility (non-controlled Substances & Controlled Substances

Organized each patients dosing cards according to dose times (AM, Noon, Evening, PM)

Packaged medications in safe delivery containers

Informed delivery drivers and Management staff that a delivery was prepared

• Pharmacy Technician in Training

• Responsible for homes and pets while away on vacation

• Customer Service Representative, Freight crew member, Fitting room assistant, Associate Trainer

• Team Leader (management), Customer Service Representative, Forklift operator, Baler operator, AmeriGas Certified, Freight team leader