Alexandru Simion
Virginia Beach
Overview
7
7
years of professional experience
1
1
Certification
Work History
Rental Department Manager & Service Advisor
Cavalier Ford Lincoln
03.2022 - Current
- Communicated with managers of other departments to maintain transparency
- Opened and closed rental contracts
- Monitored fleet and made all vehicles are properly cleaned by cleanup department, were fueled up and in proper working order
- Distributed work to porters, valets, service advisors and cleanup department
- Generated daily vehicle reports in regards to rentals currently out, customer info and customer vehicle information
- Gathered status updates from all service advisors for repair status of customer vehicles
- Interacted with customers and ensured they were well taken care of
- Verified insurance coverage
- Generated monthly reports for rentals due out of fleet based on mileage and date in service
- Acquired new rental vehicles for ford and lincoln
- Handled insurance claims for rentals involved in accidents or damaged in any way
- Ensured customers were charged for all fuel costs, tolls and tickets received
- Scheduled appointments
- Developed estimates by costing materials, supplies and labor
- Maintained high customer satisfaction standards to meet or exceed targets
- Documented problems and corrective actions to maintain records
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered average of 40-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Delivered excellent customer service, resulting in consistent 5-star customer satisfaction surveys
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Cross-trained and backed up other customer service managers
- Maintained excellent attendance record, consistently arriving to work on time, coming in early as well as staying late when needed.
Lead Automotive Technician
Moke America Of Virginia Beach
11.2021 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes
- Analyzed and located malfunctions in brakes, motors, switches, and control systems
- Completed customer orders and warranty services according to manufacturer specifications
- Maintained accurate records of time and materials required to perform repairs and service
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance
- Investigated customer complaints to identify cause of malfunctions
- Analyzed vehicle data using advanced diagnostic equipment
- Worked together with manufacturers to find improvements to products
- Set forth standard operating procedures for common issues found with multiple leading golf cart/ recreational vehicle manufacturers
- Fabricated custom golf cart attachments for commercial customers
- Pioneered service procedures and design updates for current leading golf cart manufacturers like : ICON, EPIC, MOKE, BINTELLI, HONOR, VENOM, TROJAN, ECOBATTERY, LESTER ELECTRICAL, PICKMAN, GOTRAX and more
- Extensive knowledge of tuning multiple different motor controllers like ICON, CURTIS, BINTELLI, ALLTRAX, and others.
Automotive Technician
Bimmer Tech
01.2021 - 03.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Replaced damaged, missing or defective parts with new and refurbished components
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes
- Maintained accurate records of time and materials required to perform repairs and service
- Engine replacements and rebuilds
- Transmission replacements and rebuilds
Security Officer
Academy
06.2020 - 03.2022
- Personal Protection Principles (P3, Provided executive protection and surveillance of property for former VA senator Jeff McWaters and his residence/property
- Protection/surveillance detail was overnight, during periods of civil unrest/rioting.
Landscaping Crew Leader
RGL Rich Green Land Sculpting
06.2017 - 07.2020
- Started as general grew member in 2017 and quickly advanced into a leadership role
- Was in charge of landscaping crew, schedule, driving, keeping track of hours
- Provided customer service/represented the company multiple times a day
- Kept inventory of consumables and equipment
- Primary tree work laborer responsible for climbers safety as well as line work in order to bring trees down safely without destruction to customer property.
Product Marketing Manager
Private Contracting
06.2016 - 11.2019
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings
- Increased product sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach
- Improved product marketing objectives by through SEO
IT Technician Intern
Princess Anne High School Instructional Tech Team
09.2016 - 06.2017
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Linked computers to network and peripheral equipment
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma - Mathematics & IT
Colegiul National Grigore Moisil
Bucharest, RomaniaHigh School Diploma - Mathematics
Princess Anne High School
Virginia Beach, VA06.2017
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA05.2023
Skills
- Conflict deescalation experience
- Firearms/weapons handling experience
- Range Safety Officer experience
- Very experienced with Adobe After Effects, Photoshop, Premier Pro, LightroomExperience with office 365
- Experienced with Autocad and Blender
- Search Engine Optimization
- Mechanical Troubleshootin
- Customer Relations
- Multitasking and Prioritization
- Hardworking and Dedicated
- Computerized Diagnostic
- Very fast learner
- Experience with Dealerware and CDK
- Experienced with Excel, Word, PPT
- Employee Coaching and Motivation
- Experienced in automotive repair
- Insurance claims experience
- Work Planning and Organization
Accomplishments
- 2 nominations for Virginia Film Festival
- Nomination/award for Bucharest Film Festival
- Participated in "Viata fara violenta", an effort to prevent and combat violence in schools in Romania
- Successfully led landscaping team and brought in significant business to company
- Participated in Bucharest Junior EMT program
- Awarded Presidents Education Award, signed by Principal, U.S. Secretary of Education and President of the United states
Certification
- Comptia A+ Certified - Version 2022 - Candidate ID COMP001022007818
- CPR, First Aid and AED certified
- Romania/European Aviation Safety Agency ultralight aircraft pilots license
Hobbies
- Photography
- Videography
- Machining
- Woodworking
- Cars & Motorcycles
- Overlanding/Camping
- Fishing
- Gaming
Languages
English
Advanced
C1
Romanian
Advanced
C1
Spanish
Elementary
A2
Italian
Elementary
A2
Timeline
Rental Department Manager & Service Advisor
Cavalier Ford Lincoln
03.2022 - Current
Lead Automotive Technician
Moke America Of Virginia Beach
11.2021 - Current
Automotive Technician
Bimmer Tech
01.2021 - 03.2022
Security Officer
Academy
06.2020 - 03.2022
Landscaping Crew Leader
RGL Rich Green Land Sculpting
06.2017 - 07.2020
IT Technician Intern
Princess Anne High School Instructional Tech Team
09.2016 - 06.2017
Product Marketing Manager
Private Contracting
06.2016 - 11.2019
High School Diploma - Mathematics & IT
Colegiul National Grigore Moisil
High School Diploma - Mathematics
Princess Anne High School
Bachelor of Science - Cybersecurity
Old Dominion University
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