Cayley Taylor
Virginia Beach
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Willing to adapt my current abilities in order to successfully become a valuable asset to your company. I am a very quick learner that can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Human Resources Clerk
TSC AFLOAT
04.2024 - Current
- Handled sensitive and confidential information with discretion and diplomacy.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Enhanced HR department efficiency by streamlining administrative tasks and maintaining organized records.
- Increased HR productivity by maintaining accurate databases for payroll processing, benefits administration, and performance evaluations.
- Served as a trusted point of contact for employees seeking assistance or guidance on HR-related matters.
- Prepared payments and other recurring transactions and obtained appropriate approvals and authorizations.
Data Entry Clerk
Coastal Management Solutions
03.2023 - 04.2024
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Created spreadsheets to track data entries.
Investment Services Representative
Ranstad
03.2022 - 03.2023
- Processed online account transactions
- Maintained attention to detail to ensure accuracy of information and conformance to governing agency regulations
- Deciphered detailed investment instructions
- Entered and updated customer data to create and modify account information
- Navigated multiple computer systems and applications and utilized search tools to find information.
Call Center Agent
Faneuil
09.2021 - 02.2022
- Guided and processed customer orders during high-volume periods
- Entered and updated customer data to create and modify account information
- Met and exceeded daily service quality and performance goals
- Completed calls and followed scripts to maintain good call control
- Determined charges for services requested, collected deposits or payments, and arranged for billing.
Call Center Representative
Conduent
12.2020 - 08.2021
- Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement
- Assisted customers to place orders online through company website
- Booked appointments using computer systems for clients and made outbound calls to collect payments
- Processed orders and coordinated delivery schedules to meet customer needs
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Completed calls and followed scripts to maintain good call control.
Cashier
Wawa
04.2020 - 10.2020
- Adhered to cash handling policies and procedures
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Processed cash register transactions, inputted product costs, and gave back change
- Greeted customers and provided prompt and friendly service
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
Visual Merchandiser
Goodwill
05.2019 - 03.2020
- Dressed mannequins for displays
- Rotated window displays, signage, and interior display areas to reflect changes in inventory and promotions
- Created appealing, eye-catching visual displays to lead customers through entire store
- Taught sales staff how to coordinate the colors of clothing racks and counter displays to better engage customers.
Cashier
Chipotle Mexican Grill
11.2018 - 04.2019
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Adhered to cash handling policies and procedures
- Bagged and packaged customer orders and purchases
- Greeted customers and provided prompt and friendly service
- Checked customer areas frequently and handled needs such as restocking, cleaning, and table resetting
- Wiped down high-touch areas regularly for appearance and to minimize spread of infectious diseases.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06.2016
Skills
- Digital Currency
- Client Relation Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Active Listening
- Cash Handling
- Customer Accounts Management
- Data Entry and Maintenance
- Microsoft Trained
- Time Management
Timeline
Human Resources Clerk
TSC AFLOAT
04.2024 - Current
Data Entry Clerk
Coastal Management Solutions
03.2023 - 04.2024
Investment Services Representative
Ranstad
03.2022 - 03.2023
Call Center Agent
Faneuil
09.2021 - 02.2022
Call Center Representative
Conduent
12.2020 - 08.2021
Cashier
Wawa
04.2020 - 10.2020
Visual Merchandiser
Goodwill
05.2019 - 03.2020
Cashier
Chipotle Mexican Grill
11.2018 - 04.2019
High School Diploma -
Green Run High School
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