Porcha Terry
Summary
Proven leader and quick learner, adept in traffic control and customer service, with a history of enhancing operational efficiency at AWP. Excelled in stress tolerance and public interaction, significantly boosting customer satisfaction. Skilled in flagging procedures and mentoring teams, consistently achieving high-quality standards and operational excellence.
Overview
9
9
years of professional experience
Work History
Traffic Control Flagger
AWP
10.2024 - Current
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
Head Cashier
The Home Depot
03.2021 - 05.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Sales Associate
Murphy’s USA
08.2018 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Crew Member Team Leader
Burger King
10.2015 - 06.2018
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
Diploma -
George Washington High School
Danville, VA06.2009
Skills
- Quick learner
- Stress tolerance
- Flagging procedures
I’m
- Traffic control devices
- Leadership qualities
- Public interaction
Timeline
Traffic Control Flagger
AWP
10.2024 - Current
Head Cashier
The Home Depot
03.2021 - 05.2024
Sales Associate
Murphy’s USA
08.2018 - 07.2021
Crew Member Team Leader
Burger King
10.2015 - 06.2018
Diploma -
George Washington High School
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