Aaleyiah Rice
Richmond
Summary
Strategic professional with experience as Team Lead, Referral Coordinator, and Data Analyst, leveraging leadership and analytical skills to enhance workflows and achieve organizational objectives. Expertise in coordinating cross-functional teams, managing referral processes, and analyzing data to identify trends for informed decision-making. Committed to improving efficiency and customer satisfaction through effective problem-solving and process enhancement.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
Health Brigade
Richmond Va
05.2026 - Current
- Coordinated patient referrals to ensure timely access to healthcare services.
- Analyzed referral trends to identify opportunities for process improvements and enhanced service delivery.
- Maintained accurate documentation of referrals and follow-ups in electronic health records system.
- Educated patients on referral procedures, enhancing understanding and compliance with care plans.
Patient Access Team Lead
Rockwell Physicians Of Salisbury
Midlothian, VA
08.2021 - 04.2026
- Led patient access team in delivering exceptional customer service and operational efficiency.
- Streamlined appointment scheduling processes to enhance patient experience and reduce wait times.
- Trained and mentored staff on best practices for handling insurance verification and eligibility checks.
- Implemented process improvements that increased accuracy of patient registration data entry.
Data Analyst Intern
LHO Business Solutions
Richmond,VA
09.2020 - 05.2021
- Assisted in developing predictive models using Python for performance forecasting.
- Documented procedures and best practices for future reference and training purposes.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Created data models to support decision-making processes.
- Analyzed dataset trends to support data-driven decision-making processes.
- Collaborated with cross-functional teams to streamline data collection methods.
Education
Bachelor of Science - Business Management
Hampton University
Hampton, VA05-2021
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- HIPAA compliance
- Multi-line phone proficiency
- Excel functions
- Data cleaning
- Problem-solving
- Business analysis
- Machine learning
- Patient data management
- Referral processing
Timeline
Referral Coordinator
Health Brigade
05.2026 - Current
Patient Access Team Lead
Rockwell Physicians Of Salisbury
08.2021 - 04.2026
Data Analyst Intern
LHO Business Solutions
09.2020 - 05.2021
Bachelor of Science - Business Management
Hampton University