Aaliyah Ham
Newport News
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Eastern State Hospital
03.2023 - Current
- Provided patient care by implementing individualized treatment plans and providing therapeutic interventions.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
Litigations
Zwicker & Associates P.C.
03.2022 - 03.2023
- Achieved successful case outcomes by conducting thorough research, organizing evidence, and drafting legal documents.
- Improved trial preparation efficiency by managing electronic databases and updating case files with pertinent information.
- Assisted attorneys in achieving favorable settlements through diligent review of discovery materials and proactive communication with opposing counsel.
- Reduced litigation expenses by coordinating schedules, managing budgets, and negotiating lower costs for expert witnesses and other resources.
BDC Cashier
Courtesy Jeep Dodge Ram
Tampa , FL
02.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Commission Specialist
Tata Consultancy Services
01.2020 - 01.2021
- Increased commission accuracy by implementing a streamlined tracking system.
- Improved efficiency in the commission process by optimizing data entry and validation procedures.
- Conducted thorough audits of commission payments to ensure compliance with company policies and guidelines.
- Developed strong relationships with sales team members, providing timely and accurate commission updates and addressing any discrepancies promptly.
Manager
Amazon
05.2018 - 01.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Collections Agent
Portfolio Recovery Associates
Norfolk , VA
03.2016 - 04.2018
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Medical Record Processor
DOMA Technologies
03.2014 - 02.2016
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, VA06.2012
Skills
- Behavior Monitoring
- Treatment Management
- Emergency Response
- Mobility Assistance
- Excel
Certification
CPR Certification
CPR Certified
provide the knowledge and skills to save a life in an emergency situation. Help individuals become more aware of the importance of emergency preparedness and the role they can play in keeping their communities safe.
Languages
Spanish
Limited Working
Timeline
Psychiatric Technician
Eastern State Hospital
03.2023 - Current
Litigations
Zwicker & Associates P.C.
03.2022 - 03.2023
BDC Cashier
Courtesy Jeep Dodge Ram
02.2021 - 01.2022
Commission Specialist
Tata Consultancy Services
01.2020 - 01.2021
Manager
Amazon
05.2018 - 01.2020
Collections Agent
Portfolio Recovery Associates
03.2016 - 04.2018
Medical Record Processor
DOMA Technologies
03.2014 - 02.2016
High School Diploma -
Oscar Smith High School
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