AALIYAH J. COOPER
POTOMAC FALLS
Summary
Compassionate professional with extensive experience in customer service and supervisory roles, pursuing a career in public service through admission to a fire academy. Recognized for effective communication and maintaining composure in high-pressure situations. Proven ability to motivate teams and lead by example, consistently demonstrating a proactive approach to overcoming challenges.
Overview
7
7
years of professional experience
Work History
Shift Supervisor/Coffee Master
STARBUCKS COFFEE COMPANY
Sterling
08.2018 - Current
- Lead daily operations for up to 10 associates per shift; assign roles, monitor performance, and ensure team cohesion
- Deliver exemplary customer service while upholding Starbucks brand standards
- Train and coach team members in food handling, safety procedures, and hospitality protocols
- Manage cash intake and deposit processes with high accuracy; oversee safe operations
- Supervise inventory control and product replenishment for optimal stock levels.
- Responsible for opening/closing the store and daily readiness procedures
- Completed Coffee Master Training and Certification
- Cultivated a warm and inviting environment for patrons and staff
Rehabilitation Technician
Shenandoah Memorial Hospital
Woodstock
06.2018 - 06.2019
- Assist patients with therapeutic exercises under supervision
- Help patients transfer between beds, wheelchairs, and therapy equipment
- Provide encouragement and emotional support during sessions
- Monitor patient comfort and safety during treatments
- Prepare treatment areas before sessions
- Set up and clean therapy equipment (e.g., resistance bands, weights, mats)
- Ensure equipment is functioning properly and report issues
- Sanitize tools and surfaces between uses
- Schedule patient appointments and manage therapy calendars
- Update patient records and progress notes
- Answer phones and respond to patient inquiries
- Maintain inventory of supplies and reorder as needed
- Clean and organize therapy rooms
- Restock linens, towels, and therapy supplies
- Ensure a safe and clutter-free environment
- Support physical and occupational therapists during sessions
- Relay patient observations and concerns to licensed staff
- Help implement treatment plans as directed
- Explain basic therapy procedures to patients and families
- Coordinate with other departments (e.g., nursing, front desk)
- Maintain confidentiality and adhere to HIPAA regulations
Education
Some College (No Degree) - Culinary Arts
Columbia College
Tysons Corner, VASome College (No Degree) - Culinary Arts
Stratford University
Alexandria, VASkills
- Teamwork and collaboration
- Physical and Mental Resilience
- Problem Solving
- Integrity and Trustworthiness
- Technical Aptitude
- Leadership Potential
- Empathy
- Communication
- Situational Awareness
- Accountability
- Discipline
- Courage
- Time Management
- Conflict Resolution
- Compassion
- Adaptability
- Emotional Intelligence
Timeline
Shift Supervisor/Coffee Master
STARBUCKS COFFEE COMPANY
08.2018 - Current
Rehabilitation Technician
Shenandoah Memorial Hospital
06.2018 - 06.2019
Some College (No Degree) - Culinary Arts
Columbia College
Some College (No Degree) - Culinary Arts
Stratford University
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