AAniyah Crews
Lynchburg
Summary
Respectful Front Desk Agent with extensive background in the hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Richland Homes
12.2024 - Current
- Assisted individuals with daily living activities, enhancing independence and quality of life.
- Developed and implemented personalized care plans to meet unique client needs.
- Monitored behavioral and emotional responses, documenting changes for team review.
- Collaborated with healthcare professionals to coordinate comprehensive support services.
Front Office Manager
LaQuinta
11.2023 - Current
- Assisted the General Manager in overseeing hotel operations, managing a team of 30 or more employees, and ensuring a seamless guest experience.
- Played a key role in managing front office operations, guest relations, housekeeping, and breakfast department.
- Coordinated staff scheduling, performance reviews, and training programs, ensuring that all team members maintained high service standards.
- Conducted regular property inspections to ensure compliance with health and safety regulations, as well as brand standards.
- Led the implementation of customer loyalty programs, driving an increase in returning guests and overall satisfaction.
Caregiver
The Key / Generation solutions
08.2022 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Guest Relations
- Multi-Line Phone Systems
Front Desk Clerk
La Quinta
08.2020 - 08.2022
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Maintained accurate records of all guests' stays and charges.
- Ensured that the lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Updated computer system with current guest information.
- Provided information regarding hotel amenities, services, and local attractions.
- Verified identification for security purposes prior to issuing room keys.
- Conducted daily shift reports to review occupancy levels and revenue figures. Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Prepared documents related to guest accounts including invoices, reservations. Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Scheduled wake-up calls for guests who requested them.
- Provided directions to nearby restaurants or other establishments as requested by guests.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Assisted with setting up conference rooms for meetings or events when necessary. Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School Diploma -
E.C. Glass High School
Lynchburg, VA06.2018
Skills
- Attractions and Amenities
- Knowledgeable
- Hospitality Management
- Hotel Operations Management
- Financial Planning & Budgeting
- Team Leadership & Staff Development
- Customer Service & Guest Relations
- Strategic Marketing & Revenue Optimization
- Property Renovations & Project Management
- Vendor Relations & Contract Negotiations
- Health & Safety Compliance
- Data Analysis & Performance Metrics
- Hotel Software: Synxis Sabre
Timeline
Direct Support Professional
Richland Homes
12.2024 - Current
Front Office Manager
LaQuinta
11.2023 - Current
Caregiver
The Key / Generation solutions
08.2022 - Current
Front Desk Clerk
La Quinta
08.2020 - 08.2022
High School Diploma -
E.C. Glass High School
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