Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Aaron Tyler

Newport News

Summary

Dynamic Assistant Manager at SUBWAY® Restaurants with a proven track record in enhancing customer satisfaction and optimizing food safety standards. Skilled in team leadership and inventory control, I successfully implemented systems that improved operational efficiency and resolved customer complaints effectively. Committed to fostering a high-performance culture and ensuring compliance with health regulations.

Overview

7
7
years of professional experience

Work History

Assistant Manager

SUBWAY®Restaurants
Yorktown
05.2024 - Current
  • Oversaw food preparation, production and presentation according to quality standards.
  • Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
  • Trained new employees to perform duties.
  • Created weekly work schedules for all restaurant personnel.
  • Monitored customer service standards and took corrective action when needed.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Resolved customer complaints in a timely manner.
  • Distributed food to service staff for prompt delivery to customers.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Ensured compliance with health and safety regulations.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Writer

Self-employed
07.2022 - Current
  • Developed and maintained an editorial calendar to track content publication.
  • Conducted keyword research to optimize content for search engines.
  • Analyzed and integrated feedback from readers to improve future writings.
  • Edited and revised content based on feedback to meet publication standards.
  • Collaborated closely with individuals to ghostwrite articles on various topics.
  • Prepared and formatted work for publication and submitted to printers or publishers.
  • Utilized various writing styles to cater to different audiences and platforms.
  • Analyzed target audience needs when creating content that meets their expectations.
  • Presented ideas and storyboards to clients.
  • Wrote fiction prose, short stories, personal essays or descriptive analyses.
  • Managed multiple writing projects simultaneously to meet tight deadlines.
  • Generated ideas for new stories or topics to write about.
  • Monitored and responded to comments on published materials to foster community.

Delivery Driver

DoorDash
02.2021 - Current
  • Utilized street maps to plan and determine most efficient routes.
  • Checked tires for proper inflation before leaving on each route.
  • Transported and safely delivered items to prevent damage or loss.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Participated in training sessions on customer service and food safety, applying learned principles to daily delivery operations.
  • Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
  • Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.

Customer Service Lead

Food Lion
Newport News
11.2023 - 03.2024
  • Delivered prompt, accurate, and friendly service to enhance customer shopping experience.
  • Greeted customers by name to foster a welcoming environment.
  • Unloaded groceries from carts to belts, grouping cold items for efficient bagging.
  • Checked carts and baby seats for overlooked items before finalizing orders.
  • Scanned orders and processed payment transactions following standard procedures.
  • Maintained professional demeanor by avoiding personal conversations during customer interactions.
  • Handled cash, checks, coupons, gift cards, and food stamps per established protocols.
  • Ensured cleanliness of work station and front-end area to promote positive store image.

Customer Service Associate

Wawa, Inc.
10.2021 - 04.2022
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Observed customer purchases in line and differentiated between standard portions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Sales Representative

Verizon
01.2022 - 02.2022
  • Position cellular devices, services, and accessories
  • Offer information about wireless products and services
  • Troubleshoot and resolve product issues and concerns
  • Notate and update customer profiles based on interactions
  • Build and maintain a knowledge base of the evolving products and services

Shift Supervisor

CVS Health
01.2021 - 10.2021
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Responded to and resolved customer questions and concerns.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Barista

Harris Teeter
01.2020 - 01.2021
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Educated coworkers and customers about new products.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Set and achieved goals for professional development and advancement.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created original artwork for specials board display daily.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Complied with standards for merchandising, stocking and storing product.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.

Cashier

Harris Teeter
02.2019 - 01.2021
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Crew Member

McDonald's
08.2018 - 02.2019
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

Some College (No Degree) - Business Administration and Management, General

Richard Bland College of William & Mary
Petersburg, VA

Skills

  • Sales and customer service
  • People management and team leadership
  • Inventory control and stocking
  • Food safety and preparation
  • Cash handling and point of sale systems
  • Guest services and satisfaction
  • Problem resolution and performance evaluation
  • Health regulations compliance
  • Time management and task delegation
  • Quality assurance and process improvement

Timeline

Assistant Manager

SUBWAY®Restaurants
05.2024 - Current

Customer Service Lead

Food Lion
11.2023 - 03.2024

Writer

Self-employed
07.2022 - Current

Sales Representative

Verizon
01.2022 - 02.2022

Customer Service Associate

Wawa, Inc.
10.2021 - 04.2022

Delivery Driver

DoorDash
02.2021 - Current

Shift Supervisor

CVS Health
01.2021 - 10.2021

Barista

Harris Teeter
01.2020 - 01.2021

Cashier

Harris Teeter
02.2019 - 01.2021

Crew Member

McDonald's
08.2018 - 02.2019

Some College (No Degree) - Business Administration and Management, General

Richard Bland College of William & Mary

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