Abby Lenhart
Leesburg
Summary
Hard worker with 9 years of various food industry related job experience looking for a full or part time position. Eager to work hands on and engage with customers and managers as needed. Very comfortable working with people, money, over the phone customer service, and clerk technology. Enjoys working with all types of people, takes dignity in the condition of service, and maintains a positive and friendly work image to the customers and fellow employees.
Overview
10
10
years of professional experience
Work History
Server
Delirium Cafe
08.2023 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Wild Wood Pizza
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Childcare worker
Various/Multiple
01.2014 - 09.2021
- Looked after multiple children ages 1-14
- Worked with families and children to maintain a happy and successful childcare experience
- Problem-solved emotional crises
- Communicated and acted accordingly to parent and child need
- Worked late into the night.
Bartender and Server
Smokin Willy BBQ
03.2021 - 08.2021
- Engaged with customers in a friendly and knowledgeable manner
- Completed assigned tasks with diligence
- Multitasked well and handled multiple tables at once
- Took orders correctly and with detailed instructions over the phone
- Made drinks with correct recipes and portions quickly and correctly
- Maintained clean and productive work environment and tone.
Cashier/Server
MOOThru Ice Cream Store
09.2015 - 09.2018
- Took orders from customers and answered their questions about the product and company
- Managed any kind of problem with employee work and customer satisfaction
- Handled a heavy load of customers at once
- Maintained a sanitary, safe, and functioning work environment
- Dealt with money and dispensed money to employees
- Answered phone calls and engaged with customers questions about the products and hours.
Waitress
Coney Island Diner
01.2018 - 03.2018
- Interacted with customers and took orders
- Managed multiple tables at once
- Worked with an advanced computer system
- Managed money and money distribution
- Performed janitorial duties
- Worked pleasantly with high staff load
- Answered phone calls and took carryout orders over the phone.
Housekeeper
Fieldstone Farm B&B
09.2017 - 01.2018
- Cleaned bedrooms after guest departure and returned them to their satisfactory state
- Did large loads of dishwashing and laundry
- Interacted with guests and kept a positive energy
- Served guests breakfast.
Education
High School Advanced Diploma -
Woodgrove High School
Bachelor of Arts - English, (online)
Liberty University
Lynchburg, VA02.2025
Skills
- Exceptional Customer Service
- Guest Engagement
- Order delivery practices
- Safe Food Handling
- Order Management
- Suggestive Selling
- Food sales and promotion
- Banquet Coordination
- Bill computation
- Dining area maintenance
Additional Information
Award Winning High School Policy Debater & Team Captain
4 Year Thespian Society Member, Costume Department
Camp Counselor, Special Needs Camp for children with autism
Political Internship/canvasser- Campaign of Virginia House Candidate
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Server
Delirium Cafe
08.2023 - 02.2024
Server
Wild Wood Pizza
05.2023 - 08.2023
Bartender and Server
Smokin Willy BBQ
03.2021 - 08.2021
Waitress
Coney Island Diner
01.2018 - 03.2018
Housekeeper
Fieldstone Farm B&B
09.2017 - 01.2018
Cashier/Server
MOOThru Ice Cream Store
09.2015 - 09.2018
Childcare worker
Various/Multiple
01.2014 - 09.2021
High School Advanced Diploma -
Woodgrove High School
Bachelor of Arts - English, (online)
Liberty University
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