Abby Sheridan
Henrico
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
Brunches
06.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Host
O'Charley's
08.2024 - 02.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Lead Teacher
Sunnyvale Daycare
12.2023 - 05.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- POS software
- Telephone reception
- Reservations
- Hospitality and accommodation
- Greeting guests
- Effective multitasking
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
Timeline
Host
O'Charley's
08.2024 - 02.2025
Host
Brunches
06.2024 - 03.2025
Lead Teacher
Sunnyvale Daycare
12.2023 - 05.2024
High School Diploma -
Penn Foster Career School
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