ABBYGAIL DUPREE
Fredericksburg
Summary
Customer service professional with extensive experience at Gatestone, specializing in complaint resolution and technical support. Proven ability to multitask effectively while building strong client relationships and driving sales through upselling. Experienced in data entry and administrative tasks, contributing to operational efficiency and high customer satisfaction.
Special Needs Bus Aide with a solid background in providing safe transportation for students with disabilities, ensuring comfort and security during bus rides.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Gatestone
Fredericksburg
07.2019 - 02.2022
- Resolved product and service issues by clarifying complaints and identifying root causes.
- Expedited corrections or adjustments while ensuring complete follow-up for resolution.
- Maintained accurate customer records and updated files as needed.
- Identified upselling opportunities aligned with customer needs to drive sales.
- Assisted customers with selections, orders, billing, returns, exchanges, and technical support.
- Informed customers on billing procedures, processed payments, and assisted with payment setups.
- Provided frontline support through answering calls and emails related to transactions.
- Developed strong relationships with customers to promote repeat business.
Togo Host/Restaurant Waiter
Red Robin
Fredericksburg
10.2018 - 06.2019
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Spoke with patrons to drive satisfaction with food and service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Took beverage orders and served drinks during peak meal times.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Took reservations over phone and in person.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Sales Manager
Finish Line
Woodbridge
07.2016 - 09.2018
- Recruited, trained, and mentored sales department talent to strengthen team capabilities.
- Supervised employees while tracking performance metrics to meet sales targets.
- Resolved customer inquiries and concerns to support informed decision-making.
- Filled in for multiple stores, ensuring seamless operational continuity.
- Directed and coordinated product, service, and sales activities across locations.
- Provided technical support, addressing customer questions regarding product features.
- Enhanced profit margins by managing expenses, budgets, and overhead effectively.
- Coached and motivated team members to achieve revenue goals.
Human Resources Representative
US Coast Guard Headquarters
Washington
09.2012 - 06.2016
- Completed payroll processing and managed departing and transfer orders.
- Set and enforced HR policies to cultivate compliance among team members.
- Maintained office efficiency by managing internal communications and correspondence.
- Verified data integrity and ensured accuracy across all documentation.
- Responded to customer inquiries via telephone and email, providing accurate information.
- Copied, logged, and scanned supporting documentation for client files.
- Collaborated with front office personnel to streamline operations and improve service delivery.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania Courthouse, VA01.2012
Skills
- Effective multitasking
- Self-motivation
- Customer service and support
- Active listening
- Complaint resolution
- Professional telephone etiquette
- Administrative assistance
- Report writing
- Data entry and management
- Credit card processing
- Inventory management
- Creative problem solving
- Retail support
- Order fulfillment
- Team leadership
- Technical support
- Document scanning
- Sales strategy expertise
- Effective communication skills
- Time management
Timeline
Customer Service Representative
Gatestone
07.2019 - 02.2022
Togo Host/Restaurant Waiter
Red Robin
10.2018 - 06.2019
Sales Manager
Finish Line
07.2016 - 09.2018
Human Resources Representative
US Coast Guard Headquarters
09.2012 - 06.2016
High School Diploma -
Spotsylvania High School
Similar Profiles
PRINCEKUMAR PATELPRINCEKUMAR PATEL
Technical Support Representative at GatestoneTechnical Support Representative at Gatestone
VEDANG KHAMARVEDANG KHAMAR
Technical Support Representative at GatestoneTechnical Support Representative at Gatestone
Katrina AlvaranKatrina Alvaran
Financial Services Representative- Live Chat at GatestoneFinancial Services Representative- Live Chat at Gatestone