Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abdul Khaliq Jamil

Alexandria

Summary

Highly skilled Data Center Technician with comprehensive understanding of data center operations, including system monitoring, preventive maintenance, and issue resolution. Strong ability to troubleshoot complex technical issues and ensure minimal downtime. Proven record of enhancing data center efficiency through strategic planning and process improvement. Demonstrated skills in managing server infrastructure, implementing security protocols, and maintaining hardware systems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Data Center Technician

TEKsystems
Sterling
01.2025 - Current
  • Supporting Microsoft data center operations across multiple locations, including server installation, decommissioning, and upgrades.
  • Installing, configuring, and troubleshooting servers, network switches, and storage devices in high-availability environments.
  • Performing fiber optic and Ethernet cabling, labeling, and documentation to ensure structured connectivity and efficient cable management.
  • Conducting diagnostics on failed components (motherboard, memory, power supplies, SSDs/HDDs), and replacing hardware as needed.
  • Monitoring LED indicators, verifying system health, and validating connectivity before and after deployments.
  • Using ticketing tools to track incidents, log resolutions, and report completed tasks with accuracy and clarity.
  • Adhering to strict safety, security, and compliance protocols in Microsoft-controlled facilities.
  • Collaborating with on-site teams and remote engineers to ensure smooth infrastructure operations with minimal downtime.

Technical Support Help

Intelsat General Corporation
McLean
11.2023 - 11.2024
  • Provided technical support for end users, resolving hardware, software, and network connectivity issues.
  • Maintained and monitored IT infrastructure, including servers, desktops, laptops, and networking equipment.
  • Performed remote troubleshooting, system updates, and software installations across Windows and Linux environments.
  • Collaborated with across-functional IT teams to improve system performance and security.
  • Documentex issues and solutions using a ticketing system to ensure consistent knowledge sharing.

IT Intern

Genesysworks
Washington
02.2022 - 01.2023
  • Supported day-to-day IT operations, including hardware setup, troubleshooting, and software installations.
  • Assisted with network configuration and maintenance of workstations, printers, and user accounts.
  • Delivered frontline technical support to staff, improving response time and issue resolution.
  • Shadowed a senior IT professional to gain insight into enterprise IT systems and service management.
  • Developed a solid foundation in IT best practices, professionalism, and customer service skills in a corporate environment.

Education

Bachelor of Computer Science -

George Mason University
Fairfax, VA
01-2027

Skills

  • Server installation
  • Network troubleshooting
  • Problem solving
  • Hardware maintenance
  • Structured cabling
  • Server configuration
  • Diagnostic testing
  • Network configuration
  • TCP/IP protocol
  • Problem-solving
  • Troubleshooting skills
  • Teamwork and collaboration

Certification

  • goggle IT support
  • CompTIA A+
  • Network A+
  • AWS Certified Could Practitioner
  • Linux Essentials (in Progress)

Timeline

Data Center Technician

TEKsystems
01.2025 - Current

Technical Support Help

Intelsat General Corporation
11.2023 - 11.2024

IT Intern

Genesysworks
02.2022 - 01.2023

Bachelor of Computer Science -

George Mason University

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Abdul Khaliq Jamil