Abdullah Rasib
Springfield
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
Pentor Security Solution
03.2019 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed and implemented strategies to increase client retention.
- Educated clients on new products or services to increase customer engagement with brand.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Dispatcher Manager
Shift Towing Services LLC
06.2024 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Lead Consultant
Shell Corporation
06.2015 - 03.2019
- Developed program schedules and monitored milestones, managing production flow to guide production orders to correct and timely completion.
- Supported investment management via funding requests, baseline change requests and regular project reporting.
- Developed custom solutions based upon clients' strict requirements.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Prepared project lifecycle documentation and project management plans.
- Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
- Evaluated entry and exit criteria for applications, working with clients to capture enterprise technical requirements comprehensively.
Passenger Sales and Services Agent
Swissport USA
05.2017 - 10.2019
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
Education
Associate of Science - Marketing Management And Research
Northern Virginia Community College
Annandale, VASkills
- Consultative selling
- Sales program creation
- Relationship selling
- High-impact proposal presentation
- Customer rapport
- Incident reporting
- Transportation
- Route planning
Certification
ComPTIA Security Plus
Personal Information
Title: Lead Customer Service Specialist
Timeline
Dispatcher Manager
Shift Towing Services LLC
06.2024 - Current
Account Manager
Pentor Security Solution
03.2019 - Current
Passenger Sales and Services Agent
Swissport USA
05.2017 - 10.2019
Lead Consultant
Shell Corporation
06.2015 - 03.2019
Associate of Science - Marketing Management And Research
Northern Virginia Community College