Abdul Moiz Atlas
Broadlands
Summary
Dedicated Aviation Professional with a strong background in airport operations and multi-lingual customer service. Proven ability to ensure passenger safety, manage high-pressure situations, and provide exceptional hospitality. Seeking to leverage extensive ground experience and bilingual skills (English, Urdu, Punjabi, Saraiki, and Sindhi) as a Cabin Crew member.
Overview
5
5
years of professional experience
Work History
Passenger Service Representative
Swissport USA
Ashburn
01.2026 - Current
- Assisted passengers with special needs and coordinated complex rebooking during flight delays or cancellations to minimize travel disruptions.
- Managed check-in, ticketing, and boarding processes to enhance travel experience for diverse passengers.
- Maintained strict adherence to FAA and airline security protocols while delivering exceptional hospitality.
Customer Service & Front Desk
Soghat
Ashburn
03.2024 - Current
- Greeted guests and managed front-desk operations in fast-paced environment, creating welcoming first impression that enhanced guest experience.
- Resolved guest inquiries and complaints promptly, upholding high standard of service that strengthened brand reputation.
- Coordinated schedules and managed administrative tasks with high attention to detail, ensuring smooth operations and effective time management.
Ramp Agent
Swissport USA
Washington
07.2023 - 01.2026
- Coordinate directly with flight crews to ensure timely aircraft turnaround, demonstrating reliability in a time-sensitive flight line environment.
- Ensured safety and comfort of passengers by adhering to FAA and company regulations on hazardous materials and ramp safety protocols.
- Perform pre-operational safety checks on ground support equipment to prevent accidents and delays.
- Adapted to changing weather and flight schedules while fostering a positive team environment.
- Assisted passengers with special needs during boarding and deplaning, providing dignified and attentive support.
Product listing Specialist
Prime Assist Hub
Sterling
07.2023 - 11.2025
- Facilitated agreements between conflicting parties during transaction processes by providing exceptional customer service.
- Maintained compliance with federal and state laws to uphold integrity and adherence to regulations.
- Conducted market research to identify potential listings and trends.
- Collaborated with clients to understand their real estate needs and preferences.
- Developed comprehensive property descriptions to enhance listing visibility.
E-Commerce Manager
ALKASIB LLC
Ashburn
06.2023 - 03.2025
- Cultivated vendor and client relationships, enhancing collaboration and communication.
- Managed logistics and inventory with a focus on accuracy and detail, supporting operational efficiency.
- Resolved shipping and order issues, contributing to a seamless customer experience.
Customer Service Representatives
Sadah LLC
01.2023 - 01.2025
- Maintain high customer satisfaction ratings by resolving complaints with empathy, patience, and effective communication.
- Educated customers on products and resolved complex inquiries, enhancing positive brand image.
- Collaborated with team members to streamline service delivery during peak volume, improving response times.
In-Store shopper
Wegmans
Sterling
08.2021 - 12.2021
- Delivered personalized shopping services, selecting high-quality products tailored to client preferences and dietary needs to enhance customer satisfaction.
- Informed customers about out-of-stock items and proposed suitable replacements, maintaining a positive shopping experience.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Stocked shelves and maintained product displays for optimal shopping experience.
- Processed customer transactions efficiently at the register.
Cashier
Harris Teeter
Ashburn
03.2021 - 06.2021
- Engaged customers in friendly conversation while processing transactions to enhance shopping experience.
- Resolved pricing and item issues promptly to ensure smooth checkout flow and customer satisfaction.
- Processed customer transactions efficiently and accurately.
- Provided exceptional customer service and resolved inquiries promptly.
- Maintained cleanliness and organization of checkout area consistently.
In-Store Shopper
Safeway
McLean
11.2020 - 02.2021
- Delivered personalized shopping services, selecting high-quality products tailored to client preferences and dietary needs, enhancing customer satisfaction.
- Informed customers about out-of-stock items, suggesting suitable replacements to maintain a positive shopping experience.
- Assisted customers with selecting products and navigating store layout.
- Maintained product displays to ensure accessibility and visual appeal.
- Collaborated with team members to restock shelves efficiently and accurately.
Education
High School Diploma -
Marshallah High School
Fall's ChurchComputer Science -
Northern Virginia Community College
Ashburn03-2026
Skills
- Passenger Care
- Service Coordination
- Customer support
- Aviation Safety
- Safety management
- Problem solving
- Team collaboration
- Time management
- Adaptability to change
- Communication
Languages
- Urdu
- Punjabi
- Sariki
- Sindhi
- English
- Urdu
- Punjabi
- Sariki
- Sindhi
Timeline
Passenger Service Representative
Swissport USA
01.2026 - Current
Customer Service & Front Desk
Soghat
03.2024 - Current
Ramp Agent
Swissport USA
07.2023 - 01.2026
Product listing Specialist
Prime Assist Hub
07.2023 - 11.2025
E-Commerce Manager
ALKASIB LLC
06.2023 - 03.2025
Customer Service Representatives
Sadah LLC
01.2023 - 01.2025
In-Store shopper
Wegmans
08.2021 - 12.2021
Cashier
Harris Teeter
03.2021 - 06.2021
In-Store Shopper
Safeway
11.2020 - 02.2021
High School Diploma -
Marshallah High School
Computer Science -
Northern Virginia Community College