Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdul Moiz Atlas

Broadlands

Summary

Dedicated Aviation Professional with a strong background in airport operations and multi-lingual customer service. Proven ability to ensure passenger safety, manage high-pressure situations, and provide exceptional hospitality. Seeking to leverage extensive ground experience and bilingual skills (English, Urdu, Punjabi, Saraiki, and Sindhi) as a Cabin Crew member.

Overview

5
5
years of professional experience

Work History

Passenger Service Representative

Swissport USA
Ashburn
01.2026 - Current
  • Assisted passengers with special needs and coordinated complex rebooking during flight delays or cancellations to minimize travel disruptions.
  • Managed check-in, ticketing, and boarding processes to enhance travel experience for diverse passengers.
  • Maintained strict adherence to FAA and airline security protocols while delivering exceptional hospitality.

Customer Service & Front Desk

Soghat
Ashburn
03.2024 - Current
  • Greeted guests and managed front-desk operations in fast-paced environment, creating welcoming first impression that enhanced guest experience.
  • Resolved guest inquiries and complaints promptly, upholding high standard of service that strengthened brand reputation.
  • Coordinated schedules and managed administrative tasks with high attention to detail, ensuring smooth operations and effective time management.

Ramp Agent

Swissport USA
Washington
07.2023 - 01.2026
  • Coordinate directly with flight crews to ensure timely aircraft turnaround, demonstrating reliability in a time-sensitive flight line environment.
  • Ensured safety and comfort of passengers by adhering to FAA and company regulations on hazardous materials and ramp safety protocols.
  • Perform pre-operational safety checks on ground support equipment to prevent accidents and delays.
  • Adapted to changing weather and flight schedules while fostering a positive team environment.
  • Assisted passengers with special needs during boarding and deplaning, providing dignified and attentive support.

Product listing Specialist

Prime Assist Hub
Sterling
07.2023 - 11.2025
  • Facilitated agreements between conflicting parties during transaction processes by providing exceptional customer service.
  • Maintained compliance with federal and state laws to uphold integrity and adherence to regulations.
  • Conducted market research to identify potential listings and trends.
  • Collaborated with clients to understand their real estate needs and preferences.
  • Developed comprehensive property descriptions to enhance listing visibility.

E-Commerce Manager

ALKASIB LLC
Ashburn
06.2023 - 03.2025
  • Cultivated vendor and client relationships, enhancing collaboration and communication.
  • Managed logistics and inventory with a focus on accuracy and detail, supporting operational efficiency.
  • Resolved shipping and order issues, contributing to a seamless customer experience.

Customer Service Representatives

Sadah LLC
01.2023 - 01.2025
  • Maintain high customer satisfaction ratings by resolving complaints with empathy, patience, and effective communication.
  • Educated customers on products and resolved complex inquiries, enhancing positive brand image.
  • Collaborated with team members to streamline service delivery during peak volume, improving response times.

In-Store shopper

Wegmans
Sterling
08.2021 - 12.2021
  • Delivered personalized shopping services, selecting high-quality products tailored to client preferences and dietary needs to enhance customer satisfaction.
  • Informed customers about out-of-stock items and proposed suitable replacements, maintaining a positive shopping experience.
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Stocked shelves and maintained product displays for optimal shopping experience.
  • Processed customer transactions efficiently at the register.

Cashier

Harris Teeter
Ashburn
03.2021 - 06.2021
  • Engaged customers in friendly conversation while processing transactions to enhance shopping experience.
  • Resolved pricing and item issues promptly to ensure smooth checkout flow and customer satisfaction.
  • Processed customer transactions efficiently and accurately.
  • Provided exceptional customer service and resolved inquiries promptly.
  • Maintained cleanliness and organization of checkout area consistently.

In-Store Shopper

Safeway
McLean
11.2020 - 02.2021
  • Delivered personalized shopping services, selecting high-quality products tailored to client preferences and dietary needs, enhancing customer satisfaction.
  • Informed customers about out-of-stock items, suggesting suitable replacements to maintain a positive shopping experience.
  • Assisted customers with selecting products and navigating store layout.
  • Maintained product displays to ensure accessibility and visual appeal.
  • Collaborated with team members to restock shelves efficiently and accurately.

Education

High School Diploma -

Marshallah High School
Fall's Church

Computer Science -

Northern Virginia Community College
Ashburn
03-2026

Skills

  • Passenger Care
  • Service Coordination
  • Customer support
  • Aviation Safety
  • Safety management
  • Problem solving
  • Team collaboration
  • Time management
  • Adaptability to change
  • Communication

Languages

  • Urdu
  • Punjabi
  • Sariki
  • Sindhi
  • English
  • Urdu
  • Punjabi
  • Sariki
  • Sindhi

Timeline

Passenger Service Representative

Swissport USA
01.2026 - Current

Customer Service & Front Desk

Soghat
03.2024 - Current

Ramp Agent

Swissport USA
07.2023 - 01.2026

Product listing Specialist

Prime Assist Hub
07.2023 - 11.2025

E-Commerce Manager

ALKASIB LLC
06.2023 - 03.2025

Customer Service Representatives

Sadah LLC
01.2023 - 01.2025

In-Store shopper

Wegmans
08.2021 - 12.2021

Cashier

Harris Teeter
03.2021 - 06.2021

In-Store Shopper

Safeway
11.2020 - 02.2021

High School Diploma -

Marshallah High School

Computer Science -

Northern Virginia Community College
Abdul Moiz Atlas