Abdul Moiz Atlas
ASHBURN
Summary
Dedicated Aviation Professional with a strong background in airport operations and multi-lingual customer service. Proven ability to ensure passenger safety, manage high-pressure situations, and provide exceptional hospitality. Seeking to leverage extensive ground experience and bilingual skills (English, Urdu, Punjabi, Saraiki, and Sindhi) as a Cabin Crew member.
Overview
6
6
years of professional experience
Work History
BIC AGENT
DNATA
DULLES
05.2026 - Current
- Supervised baggage handling operations to ensure seamless passenger service.
- Coordinated staff assignments to optimize workflow and efficiency in the terminal.
- Trained new employees on best practices for baggage management and customer service.
- Ensured compliance with safety regulations during baggage loading and unloading processes.
- Managed customer inquiries and provided timely assistance in high-pressure environments.
Airport Passenger Service Agent
EVA AIR
DULLES
05.2026 - Current
- Assisted passengers with check-in procedures and boarding processes.
- Resolved passenger inquiries and concerns efficiently and courteously.
- Provided information about flight schedules and gate changes to travelers.
- Managed luggage handling and ensured proper tagging for flights.
- Collaborated with team members to enhance customer service experiences.
Customer Service & Front Desk
ALKASIB
Ashburn
03.2024 - Current
- Greeted guests and managed front-desk operations in fast-paced environment, creating welcoming first impression that improved guest satisfaction.
- Resolved guest inquiries and complaints promptly, maintaining high service standards that bolstered brand loyalty.
- Coordinated schedules and managed administrative tasks with attention to detail, ensuring seamless operations and optimal time management.
Passenger Service Representative
Swissport USA
Ashburn
01.2026 - 08.2026
- Managed check-in, ticketing, and boarding processes, enhancing travel experience for diverse passengers through attentive service.
- Assisted passengers with special needs and coordinated complex rebooking during flight delays or cancellations, ensuring minimal travel disruptions.
- Maintained strict adherence to FAA and airline security protocols, delivering exceptional hospitality in a safe travel environment.
Ramp Agent
Swissport USA
Washington
07.2023 - 01.2026
- Ensured passenger safety and comfort by strictly following FAA and company regulations on hazardous materials and ramp safety protocols.
- Coordinate directly with flight crews to ensure timely aircraft turnaround, demonstrating reliability in a time-sensitive flight line environment.
- Performed pre-operational safety checks on ground support equipment, mitigating risks of accidents and delays.
- Adjusted plans based on changing weather conditions to maintain operational efficiency. and flight schedules, maintaining team morale and collaboration.
- Assisted passengers with special needs during boarding and deplaning, providing dignified and attentive support.
Product listing Specialist
Prime Assist Hub
Sterling
07.2023 - 11.2025
- Conducted market research to identify potential listings and trends, informing strategic decisions for listing enhancements.
- Developed comprehensive property descriptions that increased listing visibility and attracted potential buyers.
- Collaborated with clients to understand their real estate needs and preferences.
- Facilitated agreements between conflicting parties during transactions, improving customer satisfaction and streamlining processes.
- Maintained compliance with federal and state laws to uphold integrity and adherence to regulations.
E-Commerce Manager
ALKASIB LLC
Ashburn
06.2023 - 03.2025
- Cultivated vendor and client relationships to strengthen collaboration and streamline communication.
- Managed logistics and inventory with emphasis on accuracy and detail to ensure operational efficiency.
- Resolved shipping and order issues to maintain a seamless customer experience.
Customer Service Representatives
ATLASSY US LLC
01.2023 - 01.2025
- Maintain high customer satisfaction ratings by resolving complaints with empathy, patience, and effective communication.
- Educated customers on products and resolved complex inquiries, reinforcing brand loyalty.
- Collaborated with team members to streamline service delivery during peak volume, reducing wait times for customers.
In-Store shopper
Wegmans
Sterling
08.2021 - 12.2021
- Delivered personalized shopping services, selecting high-quality products tailored to client preferences and dietary needs to enhance customer satisfaction.
- Assisted customers with product selection and offered tailored recommendations to enhance their shopping experience.
- Informed customers of out-of-stock items and suggested suitable replacements to ensure continued satisfaction during shopping.
- Processed customer transactions accurately and efficiently to ensure a smooth checkout experience.
- Stocked shelves and maintained product displays for optimal shopping experience.
Cashier
Harris Teeter
Ashburn
03.2021 - 06.2021
- Processed customer transactions efficiently and accurately.
- Engaged customers in friendly conversation while processing transactions, contributing to positive shopping experience.
- Resolved pricing and item issues promptly, ensuring smooth checkout flow and enhancing customer satisfaction.
- Delivered exceptional customer service by resolving inquiries quickly, fostering customer loyalty.
- Maintained cleanliness and organization of checkout area consistently.
In-Store Shopper
Safeway
McLean
11.2020 - 02.2021
- Delivered personalized shopping services, selecting high-quality products tailored to client preferences and dietary needs, enhancing customer satisfaction.
- Assisted customers in selecting products and navigating store layout to improve overall shopping experience.
- Informed customers about out-of-stock items, suggested suitable replacements to enhance shopping satisfaction.
- Maintained product displays to ensure accessibility and visual appeal.
- Collaborated with team members to restock shelves, ensuring product availability and organization.
Education
High School Diploma -
Marshallah High School
Fall's ChurchComputer Science -
Northern Virginia Community College
Ashburn03-2026
Skills
- Aviation Safety
- Safety management
- Passenger Care
- Check-in support
- Passenger assistance
- Service Coordination
- Customer service
- Customer support
- Problem solving
- Team collaboration
- Time management
- Adaptability to change
- Communication
- Staff training
Languages
- Urdu
- Punjabi
- Sariki
- Sindhi
- English
- Urdu
- Punjabi
- Sariki
- Sindhi
Timeline
BIC AGENT
DNATA
05.2026 - Current
Airport Passenger Service Agent
EVA AIR
05.2026 - Current
Passenger Service Representative
Swissport USA
01.2026 - 08.2026
Customer Service & Front Desk
ALKASIB
03.2024 - Current
Ramp Agent
Swissport USA
07.2023 - 01.2026
Product listing Specialist
Prime Assist Hub
07.2023 - 11.2025
E-Commerce Manager
ALKASIB LLC
06.2023 - 03.2025
Customer Service Representatives
ATLASSY US LLC
01.2023 - 01.2025
In-Store shopper
Wegmans
08.2021 - 12.2021
Cashier
Harris Teeter
03.2021 - 06.2021
In-Store Shopper
Safeway
11.2020 - 02.2021
High School Diploma -
Marshallah High School
Computer Science -
Northern Virginia Community College