Abdul Moiz Atlas
Broadlands
Summary
Dedicated Aviation Professional with a strong background in airport operations and multi-lingual customer service. Proven ability to ensure passenger safety, manage high-pressure situations, and provide exceptional hospitality. Seeking to leverage extensive ground experience and bilingual skills (English, Urdu, Punjabi, Saraiki, and Sindhi) as a Cabin Crew member.
Overview
6
6
years of professional experience
Work History
Lead Passenger Service Agent
Dnata
Dulles
06.2026 - Current
- Premium Client Relations: Deliver dedicated premium passenger services for high-end international carriers including EVA Air and Turkish Airlines, ensuring exceptional hospitality for VIP customers during arrivals and departures.
- Operational Leadership: Appointed as the Operational Lead for EVA Air, taking full responsibility for training new personnel and driving team adherence to strict airline quality standards.
- Flight Closure & Logistics: Oversee complex bag room operations, compile critical data-driven reports to close out active flight files, and manage final aircraft processing.
- Global Communications: Execute time-sensitive international communications, transmitting critical departure details and flight telemetry via email to destination airports worldwide to ensure seamless handoffs.
Passenger Service Representative
Dnata
Ashburn
04.2026 - 06.2026
- Manage check-in, ticketing, and boarding processes to enhance the travel experience for diverse international passengers.
- Assist passengers with special needs and coordinate complex rebooking during flight delays or cancellations to minimize travel disruptions.
- Maintain strict adherence to FAA and airline security protocols while delivering exceptional hospitality.
Customer Service & Front Desk
Soghat
Ashburn
03.2024 - 06.2026
- Greeted guests and managed front-desk operations in fast-paced environment, creating welcoming first impression that enhanced guest experience.
- Resolved guest inquiries and complaints promptly, upholding high standard of service that strengthened brand reputation.
- Coordinated schedules and managed administrative tasks with high attention to detail, ensuring smooth operations and effective time management.
Ramp Agent
Swissport USA
Dulles
07.2025 - 01.2026
- Coordinated directly with flight crews to ensure timely aircraft turnaround, demonstrating reliability in a time-sensitive flight line environment.
- Ensured safety and comfort of passengers by strictly adhering to FAA and company regulations on hazardous materials and ramp safety protocols.
- Performed pre-operational safety checks on ground support equipment to prevent accidents and delays.
- Assisted passengers with special needs during boarding and deplaning, providing dignified and attentive support.
Product listing Specialist
Prime Assist Hub
Sterling
07.2023 - 11.2025
- Facilitated agreements between conflicting parties during transaction processes by providing exceptional customer service.
- Maintained compliance with federal and state laws to uphold integrity and adherence to regulations.
- Conducted market research to identify potential listings and trends.
- Collaborated with clients to understand their real estate needs and preferences.
- Developed comprehensive property descriptions to enhance listing visibility.
E-Commerce Manager
ALKASIB LLC
Ashburn
06.2023 - 03.2025
- Cultivated vendor and client relationships, enhancing collaboration and communication.
- Managed logistics and inventory with a focus on accuracy and detail, supporting operational efficiency.
- Resolved shipping and order issues, contributing to a seamless customer experience.
Customer Service Representatives
Atlassy us llc
01.2023 - 01.2025
- Maintain high customer satisfaction ratings by resolving complaints with empathy, patience, and effective communication.
- Educated customers on products and resolved complex inquiries, enhancing positive brand image.
- Collaborated with team members to streamline service delivery during peak volume, improving response times.
In-Store shopper
Wegmans
Sterling
08.2021 - 12.2021
- Delivered personalized shopping services, selecting high-quality products tailored to client preferences and dietary needs to enhance customer satisfaction.
- Informed customers about out-of-stock items and proposed suitable replacements, maintaining a positive shopping experience.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Stocked shelves and maintained product displays for optimal shopping experience.
- Processed customer transactions efficiently at the register.
Cashier
Harris Teeter
Ashburn
03.2021 - 06.2021
- Engaged customers in friendly conversation while processing transactions to enhance shopping experience.
- Resolved pricing and item issues promptly to ensure smooth checkout flow and customer satisfaction.
- Processed customer transactions efficiently and accurately.
- Provided exceptional customer service and resolved inquiries promptly.
- Maintained cleanliness and organization of checkout area consistently.
In-Store Shopper
Safeway
McLean
11.2020 - 02.2021
- Delivered personalized shopping services, selecting high-quality products tailored to client preferences and dietary needs, enhancing customer satisfaction.
- Informed customers about out-of-stock items, suggesting suitable replacements to maintain a positive shopping experience.
- Assisted customers with selecting products and navigating store layout.
- Maintained product displays to ensure accessibility and visual appeal.
- Collaborated with team members to restock shelves efficiently and accurately.
Education
High School Diploma -
Marshallah High School
Falls Church, VA08-2019
Computer Science -
Northern Virginia Community College
Ashburn03-2026
Skills
- Aviation & Safety: Passenger Care, Service Coordination, Aviation Safety Protocols, FAA Regulations, Hazardous Materials Handling, Pre-operational Safety Checks
- Customer Excellence: High-End Hospitality, Conflict Resolution, Multilingual Support, Special Needs Assistance
- Core Competencies: Problem Solving, Team Collaboration, Time Management, Crisis Management, Adaptability
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Professional
Hindi
Professional
saraiki
Professional
Arabic
Elementary
Timeline
Lead Passenger Service Agent
Dnata
06.2026 - Current
Passenger Service Representative
Dnata
04.2026 - 06.2026
Ramp Agent
Swissport USA
07.2025 - 01.2026
Customer Service & Front Desk
Soghat
03.2024 - 06.2026
Product listing Specialist
Prime Assist Hub
07.2023 - 11.2025
E-Commerce Manager
ALKASIB LLC
06.2023 - 03.2025
Customer Service Representatives
Atlassy us llc
01.2023 - 01.2025
In-Store shopper
Wegmans
08.2021 - 12.2021
Cashier
Harris Teeter
03.2021 - 06.2021
In-Store Shopper
Safeway
11.2020 - 02.2021
High School Diploma -
Marshallah High School
Computer Science -
Northern Virginia Community College