ABIGAIL ACHEAMPONG
Alexandria
Summary
Nursing student with a background in information systems, healthcare technology support, and hospital-based patient monitoring. Experienced in working alongside clinical teams, supporting patient safety initiatives, and utilizing healthcare technologies such as Epic and telehealth platforms. Currently transitioning from a technology-focused career into nursing to combine technical expertise with direct patient care. Passionate about improving healthcare delivery, supporting clinical teams, and contributing to safe, patient-centered care environments.
Overview
7
7
years of professional experience
Work History
SOC Analyst I (Contract)
Capital One
McLean, VA
06.2025 - Current
- Monitor real-time system alerts and perform incident triage, demonstrating strong attention to detail and rapid response under pressure.
- Document incidents and investigations thoroughly while following strict compliance and governance standards.
- Collaborate with cross-functional teams to escalate issues and maintain operational continuity.
Junior End User Support Analyst
SAP Concur
Reston, VA
08.2022 - 01.2024
- Provided Tier 2 technical support for enterprise applications in a high-volume environment.
- Resolved system and access issues while maintaining strict adherence to privacy and data protection standards.
- Documented incidents and solutions in ticketing systems to support operational efficiency and audit readiness.
Technical Analyst (Contract)
Vanguard
Remote
10.2021 - 08.2022
- Analyzed system logs and investigated technical issues to maintain secure and reliable operations.
- Supported identity access controls and security protocols to protect sensitive organizational data.
- Assisted users with authentication tools and security systems to ensure secure system access.
Telehealth Technician
SOC Telemed
Reston, VA
01.2019 - 05.2021
- Provided technical support for telehealth platforms used by physicians and clinical staff.
- Troubleshot connectivity, hardware, and software issues to maintain uninterrupted telemedicine services.
- Supported secure system access and account management to protect patient information and maintain HIPAA compliance.
- Collaborated with clinical teams to resolve recurring system issues and improve healthcare technology workflows.
Patient Safety Technician / Telesitter
Inova Health System
Falls Church, VA
10.2018 - 01.2020
- Monitored patients at risk for falls or behavioral concerns using telesitter technology.
- Communicated changes in patient behavior or safety risks promptly to nursing staff.
- Assisted patients with mobility, comfort, and basic daily needs while supporting nursing care plans.
- Documented patient observations and safety events in Epic EHR.
- Collaborated closely with bedside nurses to promote a safe and supportive care environment.
Education
Associate Degree - Nursing (ADN)
ECPI University
Bachelor of Science - Business Administration, Information Systems & Technology
Old Dominion University
Skills
- Patient Care Support
- Vital Signs & Patient Monitoring
- Epic EHR Documentation
- Patient Safety & Fall Prevention
- Clinical Team Collaboration
- HIPAA Compliance
- Healthcare Technology Support
- Technical Troubleshooting
- Incident Documentation
- Workflow Optimization
- Communication & Escalation
Timeline
SOC Analyst I (Contract)
Capital One
06.2025 - Current
Junior End User Support Analyst
SAP Concur
08.2022 - 01.2024
Technical Analyst (Contract)
Vanguard
10.2021 - 08.2022
Telehealth Technician
SOC Telemed
01.2019 - 05.2021
Patient Safety Technician / Telesitter
Inova Health System
10.2018 - 01.2020
Bachelor of Science - Business Administration, Information Systems & Technology
Old Dominion University
Associate Degree - Nursing (ADN)
ECPI University