Abigail Ayala
Virginia Beach
Summary
A dynamic leader and skilled communicator, I excelled at Custom Maid Cleaning Service by enhancing team performance and accountability. Leveraging problem-solving and team-building expertise, I consistently met deadlines and improved workplace harmony. My attention to detail and ability to motivate others have been pivotal in achieving high-quality results and customer satisfaction.
Experienced with team leadership, training, and development. Utilizes strategic planning to drive team success and achieve goals. Track record of improving team morale and performance through effective communication and conflict resolution.
Professional leader prepared for this role with track record in team management and strategic planning. Known for strong focus on collaboration and delivering results. Consistently reliable and adaptable, with expertise in conflict resolution and motivational techniques.
Overview
5
5
years of professional experience
Work History
Team Captain - Housekeeper
Custom Maid Cleaning Service
09.2023 - Current
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
- Ensured smooth operations by maintaining open lines of communication between team members and upper management.
- Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
Drywall Finisher
Southeastern Interiors
04.2021 - 09.2023
- Applied tape to seal joints by embedding into sealing compound.
- Served as a reliable team member, regularly collaborating with other finishers and construction professionals to achieve shared goals and meet deadlines.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Removed damaged drywall and wallpaper to prepare for new installations.
- Increased job efficiency with mastery of various hand tools and power tools, such as trowels, joint knives, and sanders.
- Achieved smooth and consistent wall surfaces by applying drywall compound and sanding.
- Collaborated with construction teams to prioritize tasks, ensuring efficient workflow and meeting deadlines.
- Enhanced customer satisfaction with meticulous attention to detail, resulting in high-quality finishes.
Sales Associate
Metro PCS
11.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Smithfield-Selma High School
Smithfield, NC06-2019
Skills
- Influencing others
- Motivation techniques
- Feedback delivery
- Cross-functional coordination
- Decision-making
- Team building
- Competitive
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Captain - Housekeeper
Custom Maid Cleaning Service
09.2023 - Current
Drywall Finisher
Southeastern Interiors
04.2021 - 09.2023
Sales Associate
Metro PCS
11.2019 - 02.2020
High School Diploma -
Smithfield-Selma High School
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