Abigail Ayala-Depaz
Triangle
Summary
Hi, I'm Abby! I'm a hard-working, compassionate Bus Attendant with background in ensuring passenger safety, maintaining cleanliness, and providing excellent customer service. Skilled at handling diverse situations with patience and understanding. Demonstrated ability to make significant contributions to team goals while also able to work independently. Notable success in creating comfortable environments for passengers of all ages.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Bus Attendant
Prince William County Schools/Transportation
Dumfries
01.2025 - Current
- Assist in pre-trip and post-trip inspections of the bus
- Assist students in the loading and unloading process
- Conducts emergency evaluation from the bus, including use of exiting by emergency door and/or windows
- Know the routes and remain alert to monitor the welfare of passengers while in route
- Monitored student behavior to prevent disruptions and promote a positive environment
- Utilized wheelchair securement and safety vests for students with mobility challenges
- Ensured the bus driver remained focused by managing student interactions
- Communicate effectively with driver to ensure timely and safe transportation
- Ability to understand/know how to operate two-way radio in case of emergency with driver
- Ability to understand/know how to safely put the bus in park in case of emergency
- Assisted the Bus Driver in cleaning/sanitizing the interior of buses for the purpose of ensuring a safe and sanitary environment
Keyholder/Shift Manager
Starbucks
Woodbridge
05.2022 - 10.2024
- Cash Management
- Daily Inventory orders/counts
- Basic computer skills and ability to quickly learn new technology systems
- Managed a cross functional team of 4-10 individuals and increased business efficiency by 10%
- Leveraged store data to accurately forecast inventory needs and reduced store waste by 10%
- Maintain positive teamwork during busy peak hours
- Delivering legendary guest experiences, cultivating a warm, welcoming environment and building positive rapport with new and regular guests alike
- Take coffee, food, or other beverage orders and prepared them for guests quickly and effectively
- Maintain a clean and professional appearance and dining area for guest satisfaction
- Educate guests on beverage menu items and provided samples of daily brews
Cashier/ Team member
&Pizza
Woodbridge
06.2021 - 11.2021
- Handled food and prepared guests orders with food safety at an utmost importance
- Trained new staff members on new positions thoroughly
- Facilitated optimal customer service with friendly, personable attitude to all guests
- Maintained customer service and friendly atmosphere throughout extreme busy hours
- Kept the establishment clean inside and out with frequent checks for trash, spills, and other issues that need attention
- Answer guest requests promptly and coordinate swift resolution
- Maintained a clean work station before starting shift and before ending shift
Sales Associate
Polo Ralph Lauren
Woodbridge
10.2018 - 12.2020
- Over the phone as well as in person orders, providing the guest with all necessary order information
- Replenish needed merchandise on the sales floor
- Greet incoming and leaving guests with well disposed manners
- Process/prepare new inventory to be sales floor ready
Education
General Studies
Arizona State University
Tempe, AZ 01.2022 - 01.2024
High School Diploma -
Forest Park High School
Woodbridge, VA 09.2015 - 05.2019
Skills
- Active listener
- Time management
- Willingness to learn
- Detail orientation
- Safety compliance
- Scheduling coordination
- Transportation planning
- Logistics management
- Route analysis
- Routing protocols
- Analytical skills
- Safety procedures
- Teamwork and collaboration
- Quick adaptability
- Intercultural communicator
- Two-way radio operation
- Problem solving
- Stress management
- Student assistance
- Special needs support
- CPR certified
- Special transportation requirements
- Attention to detail
Languages
- Spanish
- English
Timeline
Bus Attendant
Prince William County Schools/Transportation
01.2025 - Current
Keyholder/Shift Manager
Starbucks
05.2022 - 10.2024
General Studies
Arizona State University
01.2022 - 01.2024
Cashier/ Team member
&Pizza
06.2021 - 11.2021
Sales Associate
Polo Ralph Lauren
10.2018 - 12.2020
High School Diploma -
Forest Park High School
09.2015 - 05.2019