Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Extracurricular Activities
Certification
Volunteer Experience
Timeline
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Abigail Filmanski

Richmond

Summary

Dynamic and reliable professional with a strong work ethic and proven customer service skills honed at Dick Sporting Goods. Recognized for resolving customer complaints effectively and managing cash transactions with precision. Committed to enhancing customer relations and ensuring a safe environment, leveraging attention to detail and complex problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Dick Sporting Goods
Richmond
11.2023 - Current
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Pool Gate Guard

Raintree Swim & Racquet Club
Richmond
05.2023 - 08.2023
  • Provided exceptional customer service to guests, addressing concerns promptly and professionally.
  • Monitored access to entry and exit points to avoid congregating.
  • Scanned main areas to monitor any safety risks.
  • Recognized potential security risks early on, notifying supervisors quickly to mitigate any possible threats effectively.
  • Managed money safely.

Education

Bachelor of Arts - Sports Management

James Madison University
Harrisonburg, VA
05-2028

High School Diploma -

Mills E. Godwin High School
Richmond, VA
05.2024

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Professionalism and courtesy
  • Complex problem solving
  • Attention to detail
  • Customer service

Hobbies and Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes.
  • Learning new cooking techniques and expanding my culinary skills.
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
  • Dance
  • Creative Writing
  • Music
  • Watching Movies and TV Shows
  • Avid Reader
  • Fashion and Style
  • Swimming
  • Enthusiastic about balancing physical health with mental and emotional wellness.

Extracurricular Activities

Captain of the Advanced Twirl Team at Do Baton! Dance Twirl Team for three years. Feature Twirler for Mills E. Godwin High School, Do Baton! Dance Twirl Team, and the Florettes Majorettes for multiple years.

Certification

  • Professional Sport Management Certificate of Achievement
  • Sport and Recreation Management 241 Research Fair 2025 Certificate of Poster Presentation

Volunteer Experience

Children's Museum of Richmond | Richmond, Virginia

Exhibit Buddy Volunteer

Jul 2022 - Sept 2022

  • Observed rules and safety regulations of the organization while carrying out assigned tasks.
  • Grew ability to work independently while completing assigned tasks without direct supervision.
  • Developed strong communication skills while providing customer service to visitors at the volunteer center.

Timeline

Cashier

Dick Sporting Goods
11.2023 - Current

Pool Gate Guard

Raintree Swim & Racquet Club
05.2023 - 08.2023

Bachelor of Arts - Sports Management

James Madison University

High School Diploma -

Mills E. Godwin High School

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Abigail Filmanski