Results-oriented professional with a versatile background in customer service and team management. Known for strong problem-solving skills and commitment to maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Manager
Dunkin
Knoxville
11.2025 - 02.2026
Led team performance initiatives, guiding and training staff to enhance skills and effectiveness.
Implemented customer service standards and addressed issues to maintain high-quality service.
Server
Texas Roadhouse
Knoxville
08.2025 - 11.2025
Provided excellent customer service in a fast-paced dining environment.
Took accurate food and drink orders using point-of-sale system.
Took and processed food and drink orders accurately and efficiently.
Delivered food and beverages promptly to ensure guest satisfaction.
Construction Worker
Elite Masters
Chesapeake
04.2025 - 08.2025
Operated heavy machinery to accomplish construction tasks within project timelines.
Customer Service Representative
Katmai Government Services
Portsmouth
11.2024 - 04.2025
Assisted customers with inquiries and resolved issues promptly.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Manager
Town Center Cold Pressed
Virginia Beach
03.2024 - 09.2024
Conducted regular inspections to ensure compliance with safety standards.
Enforced customer service standards and resolved customer problems to uphold quality service.
Manager
Grove Properties
Oak Ridge
10.2022 - 05.2023
Managed property operations and maintenance schedules for multiple residential buildings.
Coordinated leasing processes and tenant communication to ensure satisfaction.
Cashier
Chipotle
Knoxville
06.2021 - 12.2021
Collaborated with team members to ensure smooth operations during peak hours.
Cashier
Publix
Knoxville
01.2019 - 05.2021
Processed customer transactions efficiently at the checkout counter.
Maintained accurate cash register and balanced drawer daily.