Abigail Mitchell
Mechanicsville
Summary
Offering reliable and diligent approach with keen interest in customer service and hospitality. Contributes solid grasp of food safety standards and exceptional interpersonal skills for effective guest interactions. Ready to use and develop communication and multitasking skills in Resident Assistant role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Texas Roadhouse
07.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Accurately took and processed orders, coordinating with kitchen staff for timely delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints efficiently, enhancing overall dining experience through effective communication.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Updated daily specials and menu changes for guests, aligning with marketing initiatives to boost engagement.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
Cahsier
Chicken Salad Chick
06.2022 - 07.2024
- Processed customer transactions accurately and efficiently.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of the checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate of Science - Biology
College of William And Mary
Williamsburg, Virginia, VA05-2028
High School Diploma -
Mechanicsville HIgh School
Mechanicsville, VA06-2024
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Food safety awareness
- Memory retention
- Upselling techniques
- Allergy awareness
- Dessert recommendations
- Soft drink service
Accomplishments
- Supervised team of 15 firefighting cadets
- Graduated with honors and a high GPA
Certification
- EMT- NREMT- 2022
- HAZMAT Operations- Hanover County Fire/EMS- 2023
- Firefighter 1- Hanover County Fire/EMS-2023
- Firefighter 2- Hanover County Fire/EMS- 2024
Timeline
Restaurant Waiter
Texas Roadhouse
07.2024 - Current
Cahsier
Chicken Salad Chick
06.2022 - 07.2024
Associate of Science - Biology
College of William And Mary
High School Diploma -
Mechanicsville HIgh School