Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Quesenberry

Wytheville

Summary

Dedicated professional with experience at WCCH, excelling in patient care and compassionate communication. Proven ability to enhance patient satisfaction through emotional support and effective teamwork. Skilled in HIPAA compliance and time management, ensuring safety and dignity in care. Recognized for streamlining processes and maintaining high standards in diverse environments.

Overview

11
11
years of professional experience

Work History

CNA

WCCH
10.2020 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Night Auditor

Country Inn and Suites
09.2018 - 07.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

Head Housekeeper

Bolling Wilson Hotel
11.2014 - 09.2018
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Communicated repair needs to maintenance staff.

Education

CNA License -

Wytheville Community College
Wytheville, VA
08.2020

Skills

  • Time management
  • Patient care
  • Compassion and empathy
  • HIPAA compliance
  • Compassionate communication
  • Emotional support
  • Complex Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Flexibility and adaptability

Timeline

CNA

WCCH
10.2020 - Current

Night Auditor

Country Inn and Suites
09.2018 - 07.2020

Head Housekeeper

Bolling Wilson Hotel
11.2014 - 09.2018

CNA License -

Wytheville Community College

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Abigail Quesenberry