Abigail Scott
Lynchburg
Summary
Dynamic customer service professional with proven expertise at EngineerSupply, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and complaint handling, I consistently foster loyalty and repeat business. My ability to thrive in high-pressure environments and maintain professionalism drives operational success and customer relations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
EngineerSupply
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Gabe's Department Store
05.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Burlington
03.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Line Worker
Blaze Pizza
03.2021 - 12.2021
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Education
Standard Diploma - General Studies
Heritage Highschool
Lynchburg, VA06.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Call center operations
Timeline
Customer Service Representative
EngineerSupply
06.2024 - Current
Sales Associate
Gabe's Department Store
05.2023 - 04.2024
Sales Associate
Burlington
03.2021 - 12.2021
Line Worker
Blaze Pizza
03.2021 - 12.2021
Standard Diploma - General Studies
Heritage Highschool
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