Abigail Stone
Powhatan
Summary
Proactive and detail-oriented professional with a strong background in customer service and administrative skills, honed at DWH Med Spa. Excelled in managing front desk operations, ensuring seamless appointment scheduling and enhancing customer satisfaction. Demonstrated exceptional problem-solving abilities and a commitment to maintaining confidentiality, contributing to a 20% increase in client retention.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
DWH Med Spa
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Master’s Program
Lotus Professional College
Richmond, VABasics Esthetician
Lotus Professional College
Richmond, Va02.2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Administrative skills
- File organization
- Sensitive information handling
- Initiative-taking
- Confidentiality handling
- Basic accounting
- Inventory control
Timeline
Front Desk Receptionist
DWH Med Spa
01.2022 - Current
Master’s Program
Lotus Professional College
Basics Esthetician
Lotus Professional College
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