Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Trout

Roanoke

Summary

Dynamic Lead Pharmacy Technician at CVS Pharmacy with proven problem-solving skills and expertise in inventory control. Enhanced operational efficiency through staff development and collaboration, achieving improved customer satisfaction. Proficient in pharmacy software, I successfully resolved complex issues while fostering a positive team environment. Committed to excellence in pharmaceutical services and patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS Pharmacy
11.2021 - Current
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Participated in outreach efforts such as community health fairs to raise awareness of the pharmacy''s services and offerings.
  • Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.
  • Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Developed and implemented improvements to pharmacy organization system.

Floor Supervisor

Vans
09.2020 - 10.2021
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
  • Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.

Style Advisor

Justice Tween Brands
08.2019 - 08.2020
  • Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
  • Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
  • Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
  • Increased store sales by creating visually appealing merchandise displays and promoting current trends.
  • Collaborated with store management to plan and execute seasonal sales events and promotions.
  • Contributed to team efforts in achieving monthly sales targets through consistent performance and collaboration.
  • Streamlined inventory management by organizing products, tracking stock levels, and maintaining accurate records.
  • Efficiently processed transactions while adhering to company policies regarding returns, exchanges, and discounts.
  • Fostered a positive store atmosphere through friendly interactions with both customers and colleagues alike.

Education

High School Diploma -

Patrick Henry High School
Roanoke, VA
06.2020

Skills

  • Problem-solving skills
  • Pharmacy software proficiency
  • Inventory control
  • Order verification
  • Team collaboration
  • Staff development

Certification

Certified Pharmacy Technician

CPR certified

Timeline

Lead Pharmacy Technician

CVS Pharmacy
11.2021 - Current

Floor Supervisor

Vans
09.2020 - 10.2021

Style Advisor

Justice Tween Brands
08.2019 - 08.2020

High School Diploma -

Patrick Henry High School

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Abigail Trout