Abrianna Larios
Woodbridge
Summary
Dynamic VIP Cocktail Server with a proven track record at Decades, excelling in guest satisfaction and loyalty through exceptional communication and strong multitasking abilities. Recognized for implementing upselling strategies that significantly boosted sales, while adeptly adapting to high-pressure environments and fostering lasting relationships with clientele.
Overview
3
3
years of professional experience
Work History
VIP Cocktail Server
Decades
06.2023 - 10.2024
- Managed multiple tables efficiently during high-volume events, maintaining focus on guest satisfaction.
- Developed strong relationships with clientele, fostering loyalty and repeat business through personalized service.
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
- Demonstrated adaptability by catering different types of events such as corporate gatherings or private parties effectively.
- Implemented upselling strategies that contributed significantly to overall sales growth.
Server
Park at 14th
12.2022 - 12.2023
- Delivered exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Managed order accuracy by efficiently processing requests and coordinating with kitchen staff.
- Collaborated with team members to maintain a clean and organized dining environment.
- Demonstrated adaptability by handling high-pressure situations during peak service hours.
- Utilized point-of-sale systems to process transactions swiftly and accurately, ensuring efficient service flow.
Cocktail Server
Focus Social Club
07.2021 - 12.2022
- Provided prompt and courteous service to guests in a high-paced environment.
- Collaborated with team members to ensure efficient service flow.
- Maintained knowledge of menu offerings to enhance guest experience.
- Handled cash transactions and processed payments accurately.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Adapted quickly to changing customer demands during peak hours.
Education
Sherwood Hs
Sandy Spring, MDAssociate of Arts -
Montgomery College
Rockville, MDSkills
- Strong multitasking
- Adaptive problem solving
- Exceptional communication
- Cash handling proficiency
Timeline
VIP Cocktail Server
Decades
06.2023 - 10.2024
Server
Park at 14th
12.2022 - 12.2023
Cocktail Server
Focus Social Club
07.2021 - 12.2022
Sherwood Hs
Associate of Arts -
Montgomery College
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