Acheyla Thacker
Hampton
Summary
Proven Invoice Specialist at Maximus, adept in optimizing cash flow and digital invoice processing, showcases exceptional attention to detail and negotiation skills. With a background in high-stress customer service roles, I excel in training and resolving conflicts, ensuring client satisfaction and loyalty. My experience spans travel coordination to warehouse management, emphasizing efficiency and team oversight.
Overview
11
11
years of professional experience
Work History
Travel Coordinator
Vacation Village
09.2023 - Current
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Complied with company standards while preparing internal, informal and official documentation.
Warehouse Worker
Henry Troemner
03.2022 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Invoice Specialist
Maximus
11.2019 - 02.2022
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Optimized cash flow by accurately scheduling payments and negotiating favorable payment terms with vendors.
- Prepared monthly and deliverable-based invoicing.
- Minimized paper output by processing invoices digitally.
- Reduced payment discrepancies through meticulous reconciliation of invoices with purchase orders and contracts.
Warehouse Labor
C&F Enterprise
02.2017 - 11.2019
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Consistently lifted materials weighing as much as 50 pounds.
- Updated daily logs with regular shift activities and incident details.
- Loaded, unloaded, and moved material to and from storage and production areas.
Customer Service Representatives
WPS Health Solutions
10.2015 - 02.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customer Service Representative
Ibex Global
06.2014 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Hampton High School
Hampton, VA06-2014
Skills
- Training and coaching
- Marketing
- Travel planning
- Retail sales
- High volume environments
- Client consultations
- Team oversight
- Insurance arrangement
Accomplishments
- Supervised team of 30 staff members.
- Has been the top booking agent at Henry Troemner since 2022 due to exceptional service and customer relationship building skills.
Languages
English
Full Professional
Timeline
Travel Coordinator
Vacation Village
09.2023 - Current
Warehouse Worker
Henry Troemner
03.2022 - 08.2023
Invoice Specialist
Maximus
11.2019 - 02.2022
Warehouse Labor
C&F Enterprise
02.2017 - 11.2019
Customer Service Representatives
WPS Health Solutions
10.2015 - 02.2017
Customer Service Representative
Ibex Global
06.2014 - 10.2015
High School Diploma -
Hampton High School
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