Adam Danfelt
Norfolk
Summary
Dynamic technical support professional with expertise in CPanel/WHM and DNS configuration, honed at InMotion Hosting. Proven track record in troubleshooting complex issues and guiding customers effectively. Recognized for analytical thinking and attention to detail, consistently delivering solutions that enhance customer satisfaction.
Overview
15
15
years of professional experience
Work History
Advanced Product Support
InMotion Hosting
Virginia Beach
05.2020 - Current
- Utilize advanced technical skills and expertise to troubleshoot complex problems and implement solutions via phone, chat, and ticket.
- Support Tier 1 and Customer Service Representatives through escalations.
- Guide customers in setting up DNS, email configurations, cPanel, CWP, and FTP clients.
- Created and maintained internal and customer-facing guide articles.
Tier 1 Technical Support
InMotion Hosting
Virginia Beach
12.2018 - 05.2020
- Handled technical issues via inbound calls, chats, and tickets.
- Walked customers through the setup of email, cPanel, and FTP clients.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Scanner
Altoona Builders Exchange
Altoona
02.2017 - 12.2018
- Scanned and printed blueprints and specifications for construction projects.
- Entered data from blueprints and specifications for online access.
DIRECTV Customer Care/Technical Support Representative
Asurion / iQor
Altoona
09.2010 - 02.2017
- Assisted callers with DIRECTV service issues, programming inquiries, and billing concerns.
- Filed repair claims after troubleshooting issues with TVs, computers, tablets, and sound systems.
Loader/Cashier
Lowe's Home Improvement
Altoona
03.2010 - 09.2010
- Helped customers load purchases into vehicles.
- Retrieved shopping carts from outside area.
- Assumed cashier duties in absence of regular staff.
Education
High School -
Bellwood-Antis High School
Bellwood, PA06-2009
Multimedia & Web Design -
Greater Altoona Career & Technology Center
Altoona, PA06-2009
Certificate - Data Analytics
Coursera
Skills
- CPanel/WHM
- DNS configuration
- Troubleshooting common PHP errors
- Linux command line
- Analytical and critical thinking
- Multitasking
- Attention to detail
Timeline
Advanced Product Support
InMotion Hosting
05.2020 - Current
Tier 1 Technical Support
InMotion Hosting
12.2018 - 05.2020
Scanner
Altoona Builders Exchange
02.2017 - 12.2018
DIRECTV Customer Care/Technical Support Representative
Asurion / iQor
09.2010 - 02.2017
Loader/Cashier
Lowe's Home Improvement
03.2010 - 09.2010
High School -
Bellwood-Antis High School
Multimedia & Web Design -
Greater Altoona Career & Technology Center
Certificate - Data Analytics
Coursera
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