Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Frame

Lexington

Summary

Dynamic Senior Manager with a proven track record at Mountain Valley Corp. LLC, excelling in operations management and team leadership. Adept at enhancing customer experiences and driving profitability through strategic financial oversight. Passionate about people development and committed to continuous improvement, fostering a high-performing team in a fast-paced environment.

Overview

20
20
years of professional experience

Work History

Senior Manager

Mountain Valley Corp. LLC, Burger King
08.2016 - Current
  • Operational Management: Overseeing daily operations, including opening and closing the restaurant, managing staff schedules, and ensuring smooth workflow.
  • Financial Management: Analyzing profit and loss statements to identify areas for improvement, implementing marketing strategies, managing cash flow, inventory, and labor costs.
  • Customer Service: Ensuring exceptional guest experiences through proactive service, timely issue resolution, and responding to feedback.
  • People Development: Recruiting, training, and developing a high-performing team, including Assistant Managers and Shift Coordinators.
  • Compliance: Ensuring adherence to all company policies, procedures, and government regulations.
  • Team Leadership: Motivating and directing team members to achieve company goals and exceed guest expectations.
  • Quality Control: Monitoring food quality, facility maintenance, and equipment operation to ensure adherence to Burger King standards.
  • Problem Solving: Identifying and addressing operational issues to improve efficiency and profitability.
  • Community Engagement: Identifying opportunities to engage with the local community and promote the restaurant.

Front End Customer Service Office Lead

Food Lion, LLC
12.2004 - 10.2016
  • Customer Service: Oversee and manage a team of customer service associates to provide exceptional service, ensuring customers' needs are met.
  • Front End Operations: Manage the front end of the store, including cash registers, deposits, money transfers, lottery, and all related equipment, ensuring smooth and efficient operations.
  • Financial Management: Control store expenses, monitor shrink, and ensure proper handling of store funds and assets.
  • Inventory Management: Understand and utilize company inventory systems (like ACIS) and ordering systems.
  • Team Management: Provide coaching and training to associates, ensuring they understand sales flyers, inventory, and safety procedures.
  • Store Standards: Ensure the store maintains high standards in appearance, quality, variety, workplace safety, food safety, and department sanitation.
  • Scheduling and Productivity: Develop and implement schedules that ensure adequate staffing and efficient service.
  • Food Safety: Maintain a safe food environment, adhering to company policies and standards.
  • Problem Solving: Observe and correct any unsafe conditions that could cause accidents, and resolve customer issues effectively.
  • Communication: Maintain open communication with staff and management to ensure a positive work environment and effective operations.

Education

High School Diploma -

Parry McCluer High School
Buena Vista, VA
06-2003

Skills

  • Works effectively in a fast paced environment
  • Skilled at working independently and collaboratively in a team environment
  • Ability to learn quickly and adapt to new situations
  • Self-motivated with a strong sense of personal responsibility
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Operations management
  • Decision making
  • Documentation and reporting

Timeline

Senior Manager

Mountain Valley Corp. LLC, Burger King
08.2016 - Current

Front End Customer Service Office Lead

Food Lion, LLC
12.2004 - 10.2016

High School Diploma -

Parry McCluer High School

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Adam Frame