Adam Hennessy
Newport News
Summary
Highly skilled Lead Field Technician with background in overseeing installation, repair, and maintenance tasks. Strengths include strong leadership skills, technical expertise, and ability to manage complex projects. Proven track record of improving efficiency and productivity through unique problem-solving skills. Committed to ensuring safety protocols are followed while providing top-quality customer service.
Overview
11
11
years of professional experience
Work History
Lead Field Technician
Dino Wash/Lights
Williamsburg
08.2025 - Current
- Led exterior cleaning projects for residential and commercial properties, ensuring high standards of service delivery
- Troubleshot, repaired, and maintained pressure washing and lighting equipment to ensure optimal performance
- Oversaw job site setup, safety protocols, and cleanup to maintain a safe and organized work environment
- Coordinated materials and tools for project efficiency
- Communicate with clients and ensure satisfaction
- Train team members on proper techniques and equipment use
Kitchen Manager
Chipotle Mexican Grill
Williamsburg
01.2025 - 08.2025
- Trained and coached team of 20+ employees on kitchen procedures and standards
- Managed daily kitchen operations and workflow
- Managed inventory processes to minimize waste and maintain supplies
Training Server
Barcocina
Baltimore
05.2022 - 01.2025
- Trained 10-15 new hires during peak hours to enhance team readiness and service quality
- Upsold menu items to increase revenue while ensuring high levels of customer satisfaction
- Organized service areas and events to streamline operations and improve guest experience
Forklift Operator
R.E. Michel Company
Baltimore
12.2020 - 07.2022
- Loaded and unloaded trucks safely, ensuring compliance with OSHA regulations to maintain workplace safety
- Maintained clean and organized warehouse to enhance operational efficiency and safety
- Achieved promotion in two months due to exceptional performance.
Bartender/Server
Texas Roadhouse
Dundalk
09.2016 - 11.2020
- Oversaw high-volume service operations during peak hours to ensure efficient guest turnover
- Improved customer experience through attentive service and personalized interactions
- Collaborated with team to streamline workflow and enhance service delivery
Catering Server
Pierces Catering
Baltimore
03.2015 - 08.2016
- Delivered exceptional guest service, enhancing overall guest satisfaction
- Served food and beverages to guests efficiently and courteously.
- Set up and arranged dining areas for events and functions.
- Assisted in maintaining cleanliness and organization of service areas.
- Set up and broke down events to ensure seamless guest experiences
Education
Community College -
Community College Baltimore County
Baltimore, MD01-2017
High School -
Sparrows Point High School
Baltimore, MD01-2015
Skills
- Technical installation
- Equipment maintenance
- Troubleshooting techniques
- Job site safety
- Project oversight
- Team coordination
- Customer relationship management
Timeline
Lead Field Technician
Dino Wash/Lights
08.2025 - Current
Kitchen Manager
Chipotle Mexican Grill
01.2025 - 08.2025
Training Server
Barcocina
05.2022 - 01.2025
Forklift Operator
R.E. Michel Company
12.2020 - 07.2022
Bartender/Server
Texas Roadhouse
09.2016 - 11.2020
Catering Server
Pierces Catering
03.2015 - 08.2016
Community College -
Community College Baltimore County
High School -
Sparrows Point High School