Adam Mickelson
Virginia Beach
Overview
10
10
years of professional experience
Work History
Regional Staff Assistant
Navy Federal Credit Union
02.2018 - Current
- Analyze existing operational reports, gather data to create new reports when needed, identify opportunities for policy and procedure improvement, and present solutions to assist Regional Assistant Vice President (AVP) in strategic decision making.
- Regularly create region-wide communications to provide updates on policy changes, need-to-know organizational information, celebratory announcements, and any hot-topic information that the regional AVP wanted shared. Emphasized sharing the details in an easily digestible way and finding opportunities to explain the "why" for greater understanding and buy-in from team members.
- Serve as the primary point of contact for all 18 branches in the region, and its 260 team members, working seamlessly with executives, other leaders, and employees at all levels within the organization.
- Responsible for coordinating cross-department team projects, timely responses to action items, ensuring accurate deliverables, and creatively finding solutions to administrative and branch operations-related problems that arise, with little to no supervision.
- Support the Regional AVP by maintaining their day-to-day schedule, organizing travel arrangements, and planning and executing monthly and ad-hoc leadership meetings.
- Supported four Strategic Objective Teams throughout 2023-2025.
- Maintain regional and branch budgets including team recognition funds, recreation funds, and business expenses totaling over $80,000 annually.
Member Service Representative
Navy Federal Credit Union
10.2015 - 02.2018
- Resolved problems relating to member accounts using analytical and critical thinking skills.
- Worked with branch teammates to achieve set monthly goals.
- Educated members of all relevant products and services. Regularly earned high accolades and positive feedback from members for providing exceptional service.
Education
Bachelor’s Degree - Computer Information Systems: Cyber Security
DeVry University
01.2018
Skills
- Strong organization, planning, & time management
- Collaborative, patient, and professional team player
- Excellent business writing, interpersonal communication
- Project coordination
- Process improvement
- Customer-focused service mindset
- Adaptable, flexible, and open to change
- Microsoft Office Suite expertise
- Spreadsheet management, creation, and data analysis
- Presentation design and facilitation
Timeline
Regional Staff Assistant
Navy Federal Credit Union
02.2018 - Current
Member Service Representative
Navy Federal Credit Union
10.2015 - 02.2018
Bachelor’s Degree - Computer Information Systems: Cyber Security
DeVry University