Adam Powers
Dickenson County Public Schools
Dante
9
years of professional experience
Experienced technology assistant specializing in troubleshooting, end-user support, and cybersecurity. Proven ability to develop training programs and implement efficient technology solutions, enhancing organizational productivity.
Work History
Technology Assistiant
6 Years 10 Months- Developed and implemented technology training programs for staff and students.
- Collaborated with educators to integrate technology into lesson plans effectively.
- Supported troubleshooting of hardware and software issues across educational platforms.
- Streamlined maintenance processes for the school's computer systems, enhancing operational efficiency.
- Streamlined maintenance processes for the school's computer systems, enhancing operational efficiency.
- Evaluated emerging technologies for potential adoption within the school district's curriculum.
- Developed comprehensive training materials, enabling staff to quickly adapt to new technology systems.
- Streamlined technical support processes for improved efficiency and customer satisfaction.
- Assessed end-users'' needs in order to recommend appropriate hardware or software upgrades that would enhance their daily work productivity.
- Collaborated with cross-functional teams to identify and implement technology solutions that increased productivity.
- Oversaw the implementation of cybersecurity measures to protect sensitive company data from unauthorized access or exploitation.
- Managed IT inventory effectively, ensuring adequate resources were available for daily operations.
- Maintained up-to-date knowledge of emerging technologies and industry trends, informing strategic decision-making processes within the organization.
- Led employee training sessions on various software platforms, enhancing overall organizational competency in technology usage.
- Conducted thorough evaluations of existing IT infrastructure, identifying areas for improvement and implementing necessary changes.
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with the the latest features.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
Help Desk Technician
6 Months- Resolved technical issues for end-users, enhancing system uptime and user satisfaction.
- Streamlined ticketing process, reducing resolution time and improving workflow efficiency.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
- Supported end-users in various applications to optimize their productivity and performance.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
Help Desk Technician
6 Months- Streamlined ticketing process, reducing resolution time and improving workflow efficiency.
- Collaborated with cross-functional teams to implement software upgrades and system enhancements.
- Developed user manuals and documentation, facilitating better understanding of systems among users.
- Resolved technical issues for end-users, ensuring minimal downtime and efficient workflow.
- Provided support for hardware and software installations, enhancing operational efficiency across departments.
Help Desk Technician
1 Year 1 Month- Developed user manuals and documentation, facilitating better understanding of systems among users.
- Analyzed recurring issues to identify trends, driving proactive solutions and minimizing disruptions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Assisted with the implementation of new technology solutions, contributing to successful organizational growth.
- Optimized helpdesk workflows by identifying areas for improvement and implementing necessary changes.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Offered assistance in implementing and developing training programs.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Supported end-users in various applications to optimize their productivity and performance.
- Documented support interactions for future reference.
Education
Associate of Applied Science - Network Administration
Skills
Remote assistance
Desktop support
Technical support
Remote support
Help desk support
Communication technology
Technical troubleshooting
Application support
Software installation
Hardware installations
Wireless networking
Network administration
Server management
Network monitoring
Telecommunications
Technical diagnostics
Problem resolution
End-user assistance
Presentation techniques
Asset management
IT service management
Network troubleshooting
Information tracking
Presentation skills
Networking background
Hardware maintenance
Help desk assistance
Timeline
Technology Assistiant
Dickenson County Public Schools
10.2019 - CurrentRead More
Help Desk Technician
Defense Commissary Agency
04.2019 - 10.2019Read More
Help Desk Technician
SAIC
08.2018 - 02.2019Read More
Help Desk Technician
Northrop Grumman Corporation
07.2017 - 08.2018Read More
Southwest Virginia Community College
Associate of Applied Science from Network Administration
Read More