Adam Stansfield
Winchester
Summary
Dedicated professional with proven strengths in customer service, effective communication, and client relations. Committed to enhancing customer satisfaction and streamlining operations for optimal efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Stansfield Consulting
Winchester
02.2018 - Current
- Assisted in preparing reports and documents for client presentations.
- Maintained organized filing system for sensitive company records and documents.
- Communicated with clients to address inquiries and provide support.
- Conducted research on industry trends to support consulting projects.
Operations Manager
TownePlace Suites by Marriott
Winchester
01.2017 - 10.2017
- Managed daily operations and staff scheduling for hotel efficiency.
- Oversaw guest services to ensure high satisfaction levels.
- Conducted regular inventory checks for supplies and equipment management.
- Resolved guest complaints promptly to enhance overall experience.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Sales Manager
Courtyard by Marriott
Winchester
04.2015 - 01.2017
- Developed marketing strategies to attract new corporate and leisure clients.
- Trained staff on upselling techniques and customer service best practices.
- Collaborated with event planners to coordinate successful meetings and conferences.
- Analyzed market trends to identify opportunities for growth and improvement.
- Managed client relationships to ensure satisfaction and foster loyalty.
Front Desk Agent
TownePlace Suites by Marriott
Winchester
05.2013 - 04.2015
- Managed front desk operations and handled check-in and check-out processes.
- Answered guest inquiries and resolved issues promptly and professionally.
- Processed reservations using hotel management software efficiently.
- Greeted guests warmly upon arrival at TownePlace Suites.
- Collaborated with housekeeping to ensure room readiness for guests.
- Provided information about local attractions and hotel amenities to guests.
- Assisted in training new front desk staff on procedures and customer service standards.
- Answered phones, responded to inquiries, and took messages.
Education
Personal Trainer's Certification - Resistance Training
ISSA (International Sport Sciences Association)
Online04-2026
Academic
Handley High School
Winchester, VA06-1996
General Studies
J. Sargeant Reynolds Community College
Richmond, VAHumanities- Legal Courses; French
Lord Fairfax Community College
Middletown, VASkills
- Customer service
- Effective communication
- Client relations
- Data organization
- Paperwork drafting
- Meeting planning
- Records administration
- Back office operations
- Document management
- Inventory supplies
- Office administration
- Customer and client relations
- Professional communication
- Supervising staff
- Training and coaching
Languages
French
Professional
Certification
- Certified Personal Trainer
Affiliations
- Resistance Training; Fitness Enthusiast and Coach
Timeline
Administrative Assistant
Stansfield Consulting
02.2018 - Current
Operations Manager
TownePlace Suites by Marriott
01.2017 - 10.2017
Sales Manager
Courtyard by Marriott
04.2015 - 01.2017
Front Desk Agent
TownePlace Suites by Marriott
05.2013 - 04.2015
Personal Trainer's Certification - Resistance Training
ISSA (International Sport Sciences Association)
Academic
Handley High School
General Studies
J. Sargeant Reynolds Community College
Humanities- Legal Courses; French
Lord Fairfax Community College