Adam Williams
Yorktown,VA
Summary
Proactive manager with a proven ability to demonstrate strong leadership skills, strategic planning expertise, and a problem-solving mindset. Skillful in supporting and guiding staff while effectively allocating resources to assist management in achieving targets. Recognized for discipline and organization, ensuring efficient fulfillment of all operational demands.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Duck Donuts
2023.01 - Current
- Oversee shifts, delegate tasks, and provide excellent customer service, ensuring smooth operations
- Resolve guest issues promptly, maintaining high satisfaction levels
- Manage shift accounting and banking, ensuring accurate financial records
- Unload products from trucks and place future orders, maintaining inventory levels.
Barista
Starbucks
2022.01 - 2023.01
- Prepare high-quality specialty hot drinks, efficiently manage food orders, operate cash register, maintain store cleanliness and stock levels, ensuring customer satisfaction and operational efficiency.
Bar Manager/ Coffee Roaster
King of Clubs Brewing Company
2020.01 - 2022.01
- Managed multiple projects including coffee roasting, packaging, and delivery, ensuring product quality
- Oversaw customer service, trained new staff, and handled end-of-day deposits and till management
- Improved operational efficiency, leading to increased customer satisfaction and repeat business
- Implemented quality control measures, resulting in consistent product standards and fewer complaints
- Enhanced team performance through effective training and support, fostering a collaborative work environment.
Volunteer
Riverside Regional Medical Center
2016.01 - 2019.01
Education
Virginia Commonwealth University
08.2019
New Horizons Regional Education Centers (NHREC)
06.2019
Tabb High School
06.2019
The Chesapeake- Clinicals (40-hour clinical experience)
03.2019
Skills
- Resolving customer issues, enhance service quality, and maintaining professionalism
- Handling transactions, managing till, and ensuring accurate end-of-day deposits
- Maintaining organization and cleanliness while fostering a welcoming environment
- Leading and collaborating with team members to achieve operational goals
- Training staff, motivating team, and build positive relationships with customers and vendors
- Manage daily opening and closing procedures, ensuring security and operational readiness
- Managing labor costs, achieving measurable reductions through strategic workforce planning and efficiency improvements
References
References Available Upon Request
Timeline
Assistant Manager
Duck Donuts
2023.01 - Current
Barista
Starbucks
2022.01 - 2023.01
Bar Manager/ Coffee Roaster
King of Clubs Brewing Company
2020.01 - 2022.01
Volunteer
Riverside Regional Medical Center
2016.01 - 2019.01
Virginia Commonwealth University
New Horizons Regional Education Centers (NHREC)
Tabb High School
The Chesapeake- Clinicals (40-hour clinical experience)
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