Adeel Awan
Alexandria
Summary
Professional automotive parts specialist prepared for role with history of optimizing inventory and ensuring seamless parts distribution. Skilled in identifying and sourcing automotive parts, contributing to high customer satisfaction and operational efficiency. Known for strong team collaboration and adaptability to changing demands, providing reliable support in dynamic environments.
Overview
7
7
years of professional experience
Work History
Parts Advisor Level 4
Tesla Motors INC
12.2021 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of multiple proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
- Organized parts storage and stocked inventory according to established guidelines.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained extensive understanding of common problems and methods for repair.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Protected company reputation by consistently following ethical practices when performing all job duties.
- Trained new employees on parts administration procedures, increasing overall department productivity.
- Spearheaded special projects related to inventory control or procurement as assigned by supervisor.
- Participated in continuous improvement initiatives within the department to optimize workflows.
- Assisted technicians in identifying required parts, expediting repair processes and minimizing downtime.
- Collaborated with service team to provide accurate quotes and delivery timelines for customers.
- Maintained an organized storage system for easy retrieval of parts and faster order fulfillment.
- Performed data entry tasks to maintain updated records in the inventory management software system.
- Developed a strong understanding of product lines to effectively answer inquiries from clients and colleagues alike.
Service Representative
Lexus
04.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Collaborated effectively with other departments including sales, finance, parts, and service teams to streamline overall dealership operations.
- Enhanced intake process by greeting and assisting customers promptly.
- Expedited vehicle turnaround times by efficiently coordinating with service technicians for required repairs and maintenance tasks.
IT Technical Support Intern
Computer CORE
06.2018 - 11.2020
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
Education
High School Diploma -
West Potomac High School
Alexandria, VA06-2020
Skills
- Parts Inventory Management
- Customer Service Expertise
- Network Troubleshooting
- Warehouse Management
- Freight Management Practices
- Remote support
- Help desk experience
- Experience in Automotive Industry
- Application support
- Technical support
- Customer service
- Problem-solving skills
- Impeccable Driving Record
- Training and coaching
- Inventory management
- Vehicle operations
- Inventory auditing
- Cycle counting
- Forklift operation
Timeline
Parts Advisor Level 4
Tesla Motors INC
12.2021 - Current
Service Representative
Lexus
04.2020 - 10.2021
IT Technical Support Intern
Computer CORE
06.2018 - 11.2020
High School Diploma -
West Potomac High School
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