Adiliza Torres
Chesterfield
Summary
Manager at Sugar Shack Donuts with an abundance of experience in customer service and executing daily operational tasks. Previously worked as a receptionist at Relevé RVA, assisting parents with registration and ensuring students were directed to the appropriate locations. Experienced in working with clients of all ages and providing efficient, friendly service.
Overview
3
3
years of professional experience
Work History
Manager
Sugar Shack Bakery
1931 Huguenot Rd
06.2024 - Current
- Supervised daily bakery operations to ensure product quality and customer satisfaction.
- Trained staff on best practices for food safety and hygiene compliance.
- Managed inventory levels, optimizing stock rotation to minimize waste.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Receptionist
Releve RVA
9205-b Midlothian Tpke,Bon Air, VA, 23235
08.2022 - 06.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and effectively.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Helped parents sign up for classes.
- Ensured students were in a safe, well kept environment.
Education
High School Diploma -
James River
3700 James River Rd, Midlothian, VA 23113Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Goal setting
- Relationship building
- Policy implementation
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Manager
Sugar Shack Bakery
06.2024 - Current
Front Desk Receptionist
Releve RVA
08.2022 - 06.2024
High School Diploma -
James River