Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adrian Diana

Roanoke

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated with extensive experience in the automotive and industrial equipment industries. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Jaguar Land Rover Foreman

Berglund Auto Group
Roanoke, VA
10.2017 - Current
  • Conduct regular performance reviews with employees, providing feedback and suggestions for improvement.
  • Investigate new technologies and techniques that could improve productivity and/or reduce overhead costs.
  • Create detailed reports for senior management on the status of repair orders and facility maintenance.
  • Prepare budgets for equipment procurement and facility maintenance to aid in minimizing overhead costs.
  • Work closely with management to discuss external audit results and action plans.
  • Keep teams in compliance with manufacturer's specified guidelines for repairs, maintenance services and warranty claim submissions.
  • Confer with customers to obtain detailed descriptions of vehicle concerns to achieve "Fixed right First time" status or create a repair plan; breaking up multiple repairs over a suggested timeline to meet the financial needs of the customer, meanwhile retaining their business.
  • Train and guide employees on correct methods for performing different repairs and maintenance services.
  • Maintain required manufacture's certifications through continued technical training.
  • Under take the responsibilities of service writers and parts department personnel when short staffed.
  • Undertake diagnosis and repair of the more complex electrical/mechanical vehicle concerns, thus allowing technicians to remain productive and increasing efficiency rates.

Jaguar Land Rover Volvo Technician

Capital Luxury Cars
Albany, NY
06.2015 - 09.2017

• Performed complete engine overhauls

• Tested components and systems using oscilloscopes, compression gauges and computerized diagnostic devices.

• Performed electrical troubleshooting and wiring harness repair

• Repaired and aligned vehicle suspensions.

• Evaluated manufacturer repair procedures to assess required parts for warranty claim compliance

RV Service Technician

Alpin Haus RV
Amsterdam, NY
01.2012 - 01.2015
  • Diagnosed and repaired RV systems including electrical, plumbing, and HVAC components.
  • Installed newly purchased equipment in recreational vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Repaired cabinets and cabinet parts.

Millwright Technician

Hohenforst Machinery INC
Amsterdam, NY
05.2006 - 01.2012
  • Reconditioned and repaired manufacturing machinery
  • Used hoisting and rigging equipment to move heavy machinery and equipment.
  • Diagnosed and repaired electro-hydraulic systems
  • Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
  • Collaborated with engineering teams to develop custom automation solutions for clients.
  • Retrofitted older machinery by integrating PLC-controllers
  • Conducted routine maintenance on CNC equipment.
  • Managed reconditioning,installations and dismantling of production machinery
  • Operated welding equipment to fabricate metal components according to specifications.
  • Interpreted blueprints and technical drawings to ensure precise fabrication processes.

Education

Agricultural Engineering

SUNY College of Agriculture And Technology
Cobleskill, NY
01-2012

Skills

  • Facility management
  • Warranty compliance
  • Customer service
  • Relationship building
  • Staff training/development
  • Versatility
  • JLR L3 Certification
  • JLR EVAP Certification
  • Volvo Master Certification
  • Volvo EVSAP Certification
  • Automotive engineering
  • Industrial engineering

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Jaguar Land Rover Foreman

Berglund Auto Group
10.2017 - Current

Jaguar Land Rover Volvo Technician

Capital Luxury Cars
06.2015 - 09.2017

RV Service Technician

Alpin Haus RV
01.2012 - 01.2015

Millwright Technician

Hohenforst Machinery INC
05.2006 - 01.2012

Agricultural Engineering

SUNY College of Agriculture And Technology
Adrian Diana