ADRIAN RODRIGUEZ
Ashburn
Summary
Driven operations professional with 20 years of management experience in fast-paced environments. Thoughtful scheduling coordinator maintaining operational functionality and long-term employee satisfaction. Creative team manager allocating talent according to operational needs and personal strengths.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Gregorios Trattoria
Reston, VA
06.2016 - 03.2026
- Received and resolved escalated incidents and complaints following company procedure.
- Supervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results.
- Proposed and implemented operational changes with minimal disruption.
- Anticipated operational needs for cost-effective labor scheduling.
- Established staff objectives, monitored performance and coached individuals to achieve strong results.
Assistant Store Manager
Bowl America Inc
Sterling, VA
07.2006 - 06.2016
- Evaluated employee skills, built staff teams and executed performance reviews.
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth.
- Conducted routine audits and inspections to assess company productivity and cleanliness.
- Coordinated employee schedules according to availability and made adjustments to cover shifts.
- Monitored store inventories and ordered new products and equipment to prevent shortages.
- Interacted with customers on sales floor to build rapport and offer product expertise.
- Assisted with employee recruitment, interview and hiring processes.
- Tracked progress of company objectives and brainstormed new strategies according to market trends.
- Trained employees on store policies, sales techniques and new procedures.
- Analyzed client feedback and concerns to locate weaknesses and formulate solutions.
Education
High School Diploma - Home land Security
Parks College
Tyson's Corner, VA04-2006
Skills
- Operations oversight
- Inventory control
- Staff training
- Team building and leadership
- Data management
- Account recordkeeping
- Process improvements
- Systems implementation
- Staff management
- Regulatory compliance
- Assignment delegation
- Schedule management
- Customer service
- Team leadership
- Problem-solving
Certification
Servsafe Certified
Tips Certified
LANGUAGES
Spanish, Advanced
Timeline
Operations Manager
Gregorios Trattoria
06.2016 - 03.2026
Assistant Store Manager
Bowl America Inc
07.2006 - 06.2016
High School Diploma - Home land Security
Parks College