Adrian San Martin
Chantilly
Summary
Seasoned Restaurant Front of House Manager known for high productivity and efficient completion of tasks. Skilled in customer service management, conflict resolution, and team leadership. Excel in communication, adaptability, and problem-solving to enhance dining experience and operational flow.
Overview
1
1
year of professional experience
Work History
Restaurant Front of House Manager
Hooters
Chantilly
2025.11 - Current
- Managed front-of-house staff to ensure excellent customer service.
- Trained new team members on service standards and procedures.
- Coordinated seating arrangements to optimize guest flow and comfort.
- Led daily briefings to communicate specials and promotions to staff.
- Oversaw cleanliness and organization of dining areas and restrooms.
- Assisted with inventory management of supplies and restaurant materials.
- Handled customer inquiries and resolved issues promptly and effectively.
- Enforced compliance with health and safety regulations for the restaurant.
- Resolved customer complaints in a professional manner.
- Processed customer payments using cash registers or point-of-sale systems.
- Developed promotional activities designed to increase sales volume and improve customer satisfaction ratings.
- Provided feedback on performance evaluations for staff members.
- Inspected dining areas to ensure proper set-up prior to guest arrival.
- Monitored customer service to ensure all guests received prompt, friendly, and courteous service.
- Ensured accuracy of menus and prices displayed in the dining area.
- Coordinated with kitchen staff regarding menu items, special orders, or substitutions requested by customers.
- Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
- Reviewed sales reports to identify trends and implement strategies for increasing revenue.
- Supervised front of house operations to ensure compliance with health department regulations.
- Trained new employees in restaurant policies and procedures.
- Assisted management team during peak times or when additional help was needed.
- Received deliveries from vendors ensuring quality of product met standards established by the restaurant.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Controlled and maintained labor costs through careful scheduling.
- Maximized profit and revenue through upselling and cross-selling techniques.
Heart of house staff
Hooters
Chantilly
2025.05 - 2025.11
- Delivered excellent customer service in a fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
Education
Chantilly High School
Chantilly, VirginiaSkills
- Customer service
- Staff training
- Inventory management
- Health compliance
- Problem resolution
- Guest relations
- Performance evaluation
- Quality control
- Labor cost control
- Operational efficiency
- Restaurant maintenance
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Front of House Manager
Hooters
2025.11 - Current
Heart of house staff
Hooters
2025.05 - 2025.11
Chantilly High School